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About the Role
Customer Service Specialists engage with wholesale and retail clients to understand their needs, provide product information, and recommend solutions. They are responsible for resolving customer concerns, ensuring client satisfaction, staying updated on product features, and maintaining store standards. The role also involves meeting sales goals.
Responsibilities
- Determine customer needs.
- Answer customer questions about Sherwin-Williams products.
- Recommend appropriate solutions.
- Promptly resolve customer concerns.
- Ensure maximum client satisfaction.
- Stay up-to-date with product features.
- Maintain high quality and visual standards of products and store.
- Achieve excellent customer service.
- Consistently meet store sales goals.
Requirements
- Contact with customers, which may include minors.
- Access to cash and other payment methods, electronic equipment, personal information, store merchandise and other items of value.
- Criminal history review is necessary to protect the business, its operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public.
Location
- 193 Troy- Schenectady Road, Latham, NY 12110
Work Type
- Full-time
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Flexible Spending Accounts (FSAs)
- Disability coverage
- Security benefits
- Retirement and saving benefits
- Generous time away from work package
- Personal leave
- Paid parental leave
- Medical leave
- Vacation
- Holidays
About the Company
- Sherwin-Williams' purpose is to inspire and improve the world by coloring and protecting what matters.
- Their paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger.
- Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people.
- They invest and support employees in life, career, and connection.
Equal Opportunity
- Sherwin-Williams is proud to be an Equal Employment Opportunity employer.
- All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
- As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
- Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.