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About the Role

Lead your team in exceeding customer expectations and nurturing relationships that drive long-term success. Spearhead branch performance, sales growth, and an outstanding colleague and customer experience by leveraging inspirational leadership, collaborative partnerships, and sound operational practices. Foster a strong customer-centric culture and help your team achieve individual and collective performance and sales goals through innovative solutions.

Responsibilities

Lead team in exceeding customer expectations and nurturing relationships.
Spearhead branch performance, sales growth, and customer experience.
Create and sustain a strong customer-centric culture.
Help team achieve individual and collective performance and sales goals.
Showcase seamless accessibility of mobile and online banking platforms.
Build a diverse talent pipeline and develop colleagues.
Implement coaching plans to inspire team to achieve goals.
Communicate business priorities to energize and empower colleagues.
Guide decision-making and deliver results using financial acumen and strategic insights.
Direct all colleague and sales activities to meet and exceed key targets.
Connect with the local community to cultivate new and deepen existing customer relationships.

Requirements

High School diploma or equivalent required.
Leadership experience with proven ability to coach and develop to drive sales excellence, ensure world-class customer service, and operational integrity in a high-volume branch environment.
4 years sales management experience in Retail or Branch Banking environment.
Successful record of managing objectives in meeting sales goals, deadlines, and branch goals in a profit and loss environment.
Drive an exceptional customer experience validated through customer satisfaction surveys.
Maintain strong partnerships with community & civic organizations.
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including successful completion of background checks and obtaining a unique identifier from the NMLS.

Skills

Retail banking
Talent sourcing & assessment

Work Type

Full-time

Experience Level

4 years sales management experience

Education Level

High School diploma or equivalent
Associate’s or Bachelor’s degree preferred

Salary/Compensations

$93,150-$127,650 per year

Benefits

Competitive pay
Comprehensive medical, dental and vision coverage
Retirement benefits
Maternity/paternity leave
Flexible work arrangements
Education reimbursement
Wellness programs
Paid time off policy exceeds mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

About the Company

At Citizens, we’re focused on relationship-building and delivering exceptional customer experiences through every interaction. By fostering deep and lasting relationships, we drive customer loyalty while advancing our strategic goals to acquire, retain, and grow the business.

Equal Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism.
Employment decisions are based solely on merit, qualifications, performance and capability.
Equal Employment and Opportunity Employer
Job Applicant Data Privacy Policy
Background Check: Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.