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About the Role

The Senior Manager, Network Services & Delivery is responsible for the leadership, performance, and reliability of enterprise network services, including LAN, WAN, WLAN, and Internet connectivity across all company locations. This role coordinates infrastructure-related project delivery and audit activities, balancing operational stability, project delivery, and audit readiness.

Responsibilities

• Coordinates and drives infrastructure-related deliverables across IT projects, ensuring alignment across Network, Systems Administration, End User, and Security teams.
• Oversees project timelines, dependencies, risks, and stakeholder communication to support successful and timely delivery.
• Provides second- and third-level escalation support for complex network issues, balancing incident resolution and operational priorities with project and audit commitments.
• Identifies cross-team dependencies, risks, and delivery gaps and works collaboratively with stakeholders to strengthen infrastructure operations, processes, and execution.
• Leads a team, fostering collaboration and partnership across IT and enterprise functions to deliver business results.
• Provides leadership, coaching, mentorship, development, and performance management to ensure team effectiveness and high-quality outcomes.
• Acts as the primary coordination lead for infrastructure-related audit activities, partnering with domain managers to manage audit requests, evidence collection, control validation, remediation tracking, and status reporting.
• Supports the development, implementation, and ongoing adherence to IT policies, procedures, governance frameworks, and internal controls.
• Drives alignment across Infrastructure Operations by identifying opportunities to improve processes, strengthen cross-functional collaboration, and enhance delivery effectiveness.
• Promotes consistent practices, governance, and operational discipline across infrastructure functions to support the reliability, scalability, and continuous improvement of IT services.

Requirements

• Minimum of 7–10 years of experience in IT, including leadership and people management experience.
• Demonstrated experience coordinating IT projects or workstreams across multiple teams.
• Experience supporting or coordinating IT audit and compliance activities (e.g., SOX, PCI, regulatory environments).
• Strong stakeholder management and communication skills, with the ability to work across multiple teams and priorities.
• Proven ability to manage competing demands across operations, projects, and audit activities.

Skills

• Enterprise network operations
• Infrastructure environments
• ITIL
• COBIT
• IT governance frameworks

Experience Level

• Senior

Education Level

• Post-secondary education in a technology-related field
• Cisco Certification or suitable combination of education and experience

Salary/Compensations

• Minimum Salary (CAD $)104,500.00 - Midpoint Salary (CAD $)129,000.00 - Maximum Salary (CAD $) 154,500.00