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About the Role

We are seeking a dedicated IT Support Specialist to provide comprehensive end-user support, manage hardware and software, and contribute to IT projects. This role is crucial for maintaining smooth operations and ensuring employee productivity through efficient IT services and clear documentation.

Responsibilities

• Provide rapid-response support via tickets, phone, and in-person for hardware, software, and connectivity issues.
• Provision hardware, manage SaaS licenses (O365), and perform AD maintenance.
• Create and maintain "How-To" guides for employees to encourage self-service resolution.
• Troubleshoot and repair end-user hardware, printers, VoIP phones, and conference room AV gear.
• Assist in monitoring local networks (LAN/WAN) and wireless access points.
• Run security patches, manage antivirus software, and ensure all endpoints meet company compliance standards.
• Work alongside Technicians on assigned projects, cloud transitions, and office hardware refreshes.

Requirements

• Degree in IT, Computer Science, or equivalent.
• 2 or more years of experience in a similar role.
• Expert-level knowledge of Windows 10/11, macOS, iOS, iPadOS, and more.
• Experience administering Microsoft 365 (Azure AD/Entra ID).
• Understanding of TCP/IP, DNS, DHCP, and VLANs.
• Familiarity with Intune and Meraki MDM solutions, and Zendesk ticketing system.
• Ability to open/rebuild hardware for RAM/SSD upgrades or troubleshoot a non-functioning workstation.

Skills

• Hardware troubleshooting and repair
• Software support
• Connectivity issue resolution
• SaaS license management (O365)
• Active Directory maintenance
• Documentation creation
• Network monitoring (LAN/WAN)
• Wireless network support
• Security patch management
• Antivirus software management
• Endpoint compliance
• Cloud transitions support
• Office hardware refresh support
• Windows 10/11
• macOS
• iOS
• iPadOS
• Microsoft 365 administration
• Azure AD/Entra ID administration
• TCP/IP
• DNS
• DHCP
• VLANs
• Intune MDM
• Meraki MDM
• Zendesk ticketing system
• Hardware repair and upgrades

Experience Level

• 2 or more years of experience

Education Level

• Degree in IT, Computer Science, or equivalent