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About the Role

This position is responsible for the timely processing, rating, and release of all client shipments in accordance with Livingston’s operating procedures and service standards, ensuring commitment time is met to earn the clients' complete satisfaction.

Responsibilities

• Ensure accurate and timely processing of shipments which could include all modes of transportation.
• Create customs entries through review, proper selection of client and client records, proper vendor and keyword selection, interpretation of documentation for all clients' shipments, in a one-step process for both high and low value shipments.
• Data entry of shipment information for release, rating and billing and ensuring that all mandatory fields are completed and accurate.
• Ensure correct value for duty is reported based on invoice details and terms of sale.
• Establish correct value for duty and tariff treatment by selecting the correct keyword/HS code.
• Contact Release Import Analyst or the client service team as required for missing documentation, information or instructions necessary to release a shipment.
• Verify documentation for release conditions, compliance and rating compliance.
• Ensure that all LI,I SOP's, ESPs and business rules are adhered to following special client instructions, notes and alerts.
• Identify ESPs and SOPs to improve efficiencies to enhance client service and improve day to day Client Service team operations.
• Research and respond to Call Center requests for information in a professional manner via phone or email in non-Air/Sea locations.
• Prioritize and complete work in accordance with client and customs requirements as assigned by management in compliance with Customs requirements Livingston standards.
• Escalate two-step release requirements, authorization or release issue resolution to the appropriate personnel.
• Update, approve and release information for billing as required.
• Assist in billing and data entry where required.
• Participate fully with other team members in the day-to-day operation of Release Operations.
• Endeavor to utilize and take advantage of system automation tools that are available to support release processing.
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

Requirements

• Working towards/or successful completion of the Certified Customs Specialists (CCS) designation with the Canadian Society of Customs Brokers (CSCB) or the National Customs Brokers & Forwarders Association of America (NCBFAA) is a requirement, if not already obtained.
• Successful completion of the CCS examination is a mandatory requirement for further advancement.

Skills

• Excellent oral and written communication and organizational skills
• Client Service oriented -- interpersonal skills with internal/external clients and coworkers
• Ability to handle large volumes and meet tight deadlines
• Attention to detail; organization, completeness and accuracy
• Good analytical skills with problem-solving ability
• Ability to make decisions and recommendations within authorized limitations
• Excellent time management skills
• Ability to present a professional image.
• Knowledge of Word and Excel software.
• Office equipment/machinery used: Personal computer and common business machines/software

Location

• USA - REMOTE

Work Type

• Full Time

Experience Level

• No experience required

Education Level

• High School/GED or equivalent
• Associates Degree or post-secondary education

Salary/Compensations

• $16.50 - 25.48 USD

Benefits

• Competitive compensation
• Comprehensive benefits
• Incentive opportunities
• Professional development

About the Company

• Livingston is a market leader offering customs brokerage, international trade consulting, compliance and freight forwarding services around the world.
• Livingston has over 3,000 employees at more than 90 key border crossings, sea ports, airports and other strategic locations in North America, Europe and Asia.
• Our fast-paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade.
• At Livingston, we are committed to fostering a flexible, growth-oriented environment where you can thrive.
• Our culture is built on respect, recognition, and collaboration, and we empower our team with trusted expertise, continuous learning opportunities, and long-term support.
• We offer competitive compensation, comprehensive benefits, and a transparent pay philosophy aligned with market data and job-related factors.

Equal Opportunity

• We are proud to be an inclusive employer and welcome applications from individuals of all backgrounds, experiences, and perspectives.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
• Livingston is an equal opportunity employer and committed to creating and sustaining an inclusive environment in which all individuals are treated with dignity, respect and one which reflects the diversity of the community in which we operate.
• Accommodations are available for applicants and employees with disabilities throughout the recruitment process.