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About the Role

Seeking an admissions officer with a strong understanding of customer service and best practice to join the Admissions team. This role provides high-quality support to applicants, guiding them through their application and onboarding journey. Your work will help more educators access professional development opportunities, shaping the future of education for children from disadvantaged backgrounds.

Responsibilities

• Making calls and sending emails to current applicants.
• Responding to queries promptly and professionally.
• Supporting the development and delivery of communication strategies.
• Maintaining accurate data and running key processes to keep the applicant pipeline moving.
• Provide excellent customer service by responding promptly and clearly to queries, resolving applicant issues, and collaborating with colleagues to deliver a seamless journey.
• Manage and convert applicant pipelines through effective communication, including handling enquiries, sales campaigns, and calls, while clearly explaining programme details and admissions criteria.
• Use systems such as Pardot and Salesforce to monitor communications, track applicant progress, and identify where additional support is needed.
• Maintain accurate data records, regularly update information, and contribute to continuous improvement by analysing reports and suggesting enhancements to processes and tools.

Requirements

• Demonstrate commitment to the mission to improve the education and outcomes of children from disadvantaged backgrounds.
• Ability to identify own strengths and weaknesses and be open to feedback and improvement.
• Strong attention to detail.
• Ability to accurately record, monitor and analyse data.
• A good understanding of customer service delivery and best practice.
• Ability to manage a complex workload and balance potentially competing priorities.
• Strong written and verbal communication skills.
• Ability to clearly communicate and deliver processes.
• Ability to spot issues, problem solve and escalate swiftly when necessary.
• Ability to work collaboratively and independently with a high level of self-motivation.
• Computer/IT skills and knowledge of Microsoft Office, including Word, Excel and PowerPoint.
• Ability to use own initiative.
• Able to respond positively and flexibly to change and/or challenging situations with a desire to seek solutions and make improvements.
• Committed to equality and diversity.
• Experience of working in the Education sector (Desirable).
• You care deeply about educational disadvantage and being part of an organisation that challenges inequality.
• You have a good work ethic and strive to make a difference in the job you do.
• You always give maximum effort to understand and meet the needs of our partners and participants.
• You always have a great attitude so we “can do” for all our colleagues, partners and participants.
• You are open to feedback and learning because we want to keep getting better.
• You work with your initiative to bring new ideas and a fresh perspective.
• You are well organised and can prioritise work that will have the greatest impact.
• You want a career with a person-centred organisation with a cause at its heart.
• You have a collaborative work ethos, bring warmth and good humour to work and constructive outlook to every situation.
• You enjoy working in a fast-moving workplace, with a great support structure around you.
• You would like to grow with an ambitious organisation as it progresses over time.
• Want flexibility in how you work – splitting your time between one of our offices and remote working and managing your own working patterns to get the job done.
• We are committed to the safeguarding of children and the most vulnerable in our society and, as such, we are unable to employ individuals with relevant convictions, including the following: a conviction for an offence involving violence or dishonesty, of a sexual nature or against minors, or for any other offence that is relevant to the nature of the services provided by our organisation.

Skills

• Customer service
• Communication
• Data analysis
• Microsoft Office (Word, Excel, PowerPoint)
• Pardot
• Salesforce

Location

• London
• Birmingham
• Manchester

Work Type

• Permanent - Full Time
• Hybrid

Experience Level

• Entry level

Salary/Compensations

• £26,228 / year

Benefits

• Professional development for all staff
• 25 days’ annual leave, plus bank holidays and 'winter shut down’ at the end of December/beginning of January
• Employer pension contribution of 11%
• Staff affinity networks
• Blind recruitment process
• Enhanced maternity pay after a year’s service
• Shared parental leave package
• Access to free, confidential 24/7 wellbeing and support line
• Comfortable and collaborative workspaces
• Work-from-home technology package
• Interest free season ticket / bike loans

About the Company

• Ambition Institute helps schools tackling educational disadvantage to keep getting better and help their teachers and school leaders to become more expert over time.
• We train teachers and leaders at all levels to get better at the things that make the biggest difference: what you teach, how you teach it, and how you create the conditions for schools to thrive.
• We share what works. Everyone can benefit from evidence of how great teaching and leadership can improve schools and change lives, so we connect people to the latest research and best practice.
• We champion every teacher and school leader’s potential to develop, as the driving force for sustainable school improvement.

Equal Opportunity

• Committed to equality and diversity.
• Staff affinity networks that help keep equality, diversity and inclusion at the heart of our work.
• Blind recruitment process to ensure equality and fairness in our hiring.