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About the Role
The Lead Sales Associate is responsible for leading a stellar guest experience and operational excellence of a Casa de Montecristo location, as part of a team that achieves high standards of results.
Responsibilities
- Lead a team of associates to provide a world-class guest experience in the humidor and smoking lounges through exemplary service and selling skills.
- Serve as a Casa de Montecristo brand ambassador.
- Build relationships with customers.
- Proactively and effectively communicate product features and benefits, as well as promotional information.
- Demonstrate a tenacious drive for results.
- Become a trusted, successful tobacconist and consistently work as part of a team to exceed sales and KPI goals.
- Challenge and inspire others to achieve and execute sales driving initiatives.
- Develop and maintain strong knowledge of Casa de Montecristo products.
- Assist in leading the complete operations of the store.
- Perform all functions to effectively execute corporate initiatives in a timely, efficient and resource-wise manner.
- Train and delegate tasks appropriately.
- Follow all Casa de Montecristo policies and standard operating procedures (SOPs).
- Perform daily opening and closing activities within the location, including maintaining cash counts and till reconciliation.
- Lead a team of associates in compliance to state and local regulations.
- Maintain visual and cleanliness standards to support the brand image.
- Ensure a comfortable, responsible and safe environment.
- Perform other duties as assigned.
Requirements
- Previous leadership experience in a retail, hospitality or other service-centric environment.
- POS and/or computer skills needed.
- Ability to work a flexible schedule (nights, weekends, holidays).
- Exceptional interpersonal skills.
- Hands-on team player with a strong work ethic.
- Passionate and persistent about delivering a stellar guest experience.
- Ambitious self-starter, adept at leading through others to consistently deliver superior results.
- A track record of meeting challenging sales and operational goals.
- Demonstrated flexibility and emotional intelligence to adapt to frequently changing business conditions with energy and accountability.
- Desire to develop oneself and others.
- Seek and deliver constructive feedback.
Skills
- Sales
- Customer Service
- Team Leadership
- Communication
- Product Knowledge
- Operations Management
- Compliance
- Visual Merchandising
- Cleanliness Standards
- Interpersonal Skills
- Work Ethic
- Flexibility
- Emotional Intelligence
About the Company
- Casa de Montecristo gives the adult cigar consumer the premier cigar experience, featuring large selections of premium cigars, modern lounges, walk-in humidors and full bars across the multiple locations in the United States.