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About the Role

Deliver top-notch customer care as a Technical Consultant, becoming a subject matter expert in products through client training, troubleshooting, and addressing requests. Integrate functionalities in the CIS Infinity system and manage multiple projects independently. Collaborate with a team to implement new enhancements and integrate web solutions with CIS Infinity.

Responsibilities

• Assess and translate client’s requests into what the client truly needs
• Find and implement creative and optimal solutions to accommodate the requirements within our applications
• Analyze and troubleshoot product stability inquiries or issues of both product and technical nature by phone or electronically through the ticketing system
• Liaise with 3rd party vendors, end-users, and our client’s IT
• Document configuration, enhancement, and testing notes for various projects through the ticketing system
• Work closely with other team members as part of a cohesive group on various projects
• Provide client training or assistance remotely or occasionally onsite
• Maximize and maintain current knowledge and awareness of applications and related technologies

Requirements

• 2-5+ years of experience in customer support/business analyst
• Ability to review and analyze the following programming languages: VFP, C#, ASP.NET, and Powershell
• Ability to create and modify complex SQL scripts
• Ability to interpret requirements, and recommend solutions that best address clients' needs
• Ability to travel up to 25% in North America
• College Diploma in Computer Science or equivalent industry experience
• Excellent analytical, research and problem-solving skills
• Exceptional verbal and written communication skills
• Exceptional attention to detail and the ability to grasp concepts quickly

Skills

• VFP
• C#
• ASP.NET
• Powershell
• SQL
• Remote Desktop Services/RemoteApp
• Remote access tools & techniques
• Webex
• Remote desktop
• VPN
• French
• IT Support
• Utility Billing
• Financial applications
• Crystal Reports
• Cloud solutions

Location

• Remote (Canada)
• Remote (US)

Work Type

• Remote
• Full-time

Experience Level

• 2-5+ years

Education Level

• College Diploma in Computer Science or equivalent industry experience

Salary/Compensations

• 75K - 85K

Benefits

• 3 weeks' vacation and 5 personal days
• Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards

About the Company

• Advanced Utility Systems was established in 1997 to provide Customer Information and Billing solutions exclusively to municipal, investor owned and cooperative utilities. With more than 150 successful customer deployments across North America, Central America, South America and the Caribbean, Advanced has the experience required to deliver a successful implementation of your mission critical CIS.
• Harris is a leading provider of mission critical software to the public sector in North America. As a wholly owned subsidiary of Constellation Software Inc. (“CSI”, symbol CSU on the TSX), Harris has become the cornerstone for CSI’s investment in utility, local government, school districts, public safety, and healthcare software verticals. Our success has been realized through investments in our proprietary software and market expertise. This focus, combined with acquiring businesses that build upon or complement our offerings, has helped drive our success. Harris will continue to growth through reinvestment – both in the people and products that we offer and making investments in acquiring new businesses.