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About the Role

The Routing and Dispatch Coordinator will be responsible for the daily scheduling, routing, and dispatch of delivery drivers and service technicians to ensure efficient propane distribution and optimal utilization of field resources. This role will leverage route optimization software and collaborate with various teams to create efficient routes and schedules that meet operational metrics while maintaining exceptional customer service. The coordinator will be the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and associated reporting tools.

Responsibilities

Daily scheduling, routing, and dispatch of delivery drivers and service technicians.
Leverage route optimization software.
Work closely with District Operations, Customer Experience teams, and regional leadership.
Create efficient routes and schedules that meet/exceed operational metrics.
Maintain exceptional customer service.
Serve as the subject matter expert for routing infrastructure, scheduling optimization, field resource utilization, and reporting tools.

Requirements

Prior experience with driver routing and/or technician dispatching required.
Strong analytical mindset with ability to translate data into actionable results.
Detail-oriented problem solver with high accuracy standards.
Knowledge of safety and DOT protocols.
Strong understanding of field operations with ability to identify and communicate downstream impacts of strategic decisions.
Ability to understand and relate technical requirements for service work.
Candidates must be willing to submit to a pre-employment drug screen and a criminal background check.
Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment.
Shall be subject to substance abuse testing in accordance with AmeriGas policies.
AmeriGas cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician.
Applicants for such positions who are actively using medical marijuana may be denied hire on that basis.

Skills

Route planning processes
Scheduling optimization
Analytical skills
Problem solving
Translating data into actionable results
Safety protocols
DOT protocols
Field operations understanding
Technical requirements for service work
Interpersonal skills
Customer service skills

Location

United States

Work Type

Full-time

Experience Level

3-5 years of experience

Education Level

High School diploma required
Associate degree preferred

About the Company

Founded in 1959, AmeriGas is the nation’s premier propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers.
Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+ distribution points across the United States.
AmeriGas is a Drug Free Workplace.

Equal Opportunity

AmeriGas Propane, Inc. is an Equal Opportunity Employer.
The Company does not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, sexual orientation, veteran status, or any other legally protected class in its practices.