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About the Role

Johnson Controls is seeking a Staff Site Reliability Engineer to be the senior technical owner of escalated production problems. You will debug failures across application code, data pipelines, cloud services, and network paths, driving them to permanent corrective action. You will also plan and execute infrastructure work using Terraform and participate in the on-call rotation. This role supports Canadian government and commercial customers with Canadian data residency requirements.

Responsibilities

Serve as the senior escalation owner for production issues across the OpenBlue Data Platform, enterprise SaaS products, and Airwall.
Debug complex, cross-layer failures spanning application code, data pipelines, cloud infrastructure, and network paths.
Lead root cause analysis and drive interim and permanent corrective action to closure with owning engineering teams.
Turn recurring escalations into engineering work by feeding defect patterns, reliability gaps, and supportability problems back into the product backlog.
Improve detection ahead of the customer by strengthening instrumentation, monitors, dashboards, and runbooks in Datadog and Grafana.
Participate in the on-call rotation and act as a senior technical lead during major incidents.
Represent Engineering directly with customers during high severity incidents and post-incident reviews.
Plan and execute infrastructure upgrades, migrations, and platform changes across Azure and AWS with minimal customer disruption.
Own infrastructure as code in Terraform, including module design, state management, and drift remediation.
Operate and improve Kubernetes workloads across capacity, autoscaling, resource limits, and deployment reliability.
Raise release and change safety, and reduce manual toil through automation.
Harden the environments serving government and data residency sensitive customers, partnering with security and compliance on controls and evidence.
Set operational standards for observability, change management, and production readiness for other engineering teams to adopt.

Requirements

Must reside in Canada and be legally authorized to work in Canada without sponsorship.
7+ years in site reliability engineering, production engineering, L3 application support, or infrastructure engineering.
Demonstrated ability to take a complex production problem end to end and land a permanent fix.
Willingness to participate in an on-call rotation and to respond to production incidents outside business hours.

Skills

Terraform
Azure
AWS
Kubernetes
Datadog
Grafana
AI native development
Java
C#
Data platforms
Streaming pipelines
Batch pipelines
Operational technology networking
Zero trust network architecture
Building automation
HVAC
Connected building technology

Location

Canada

Work Type

Onsite

Experience Level

7+ years
Senior

About the Company

Johnson Controls is a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization.
Helps customers use energy more productively, reduce carbon emissions, and operate with precision and resilience in industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
Has delivered performance for over 140 years, backed by advanced technology, lifecycle services, and an industry-leading field organization.
OpenBlue from Johnson Controls is a cyber-secured smart building ecosystem that unifies data, AI, and automation to transform how buildings perform.
Connects systems, applies award-winning analytics, and provides customers with real-time visibility, predictive insight, and automated action across the entire building lifecycle.

Equal Opportunity

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”).
When requested, accommodation will be provided throughout all stages of the recruitment and selection process.
Any information you provide related to accommodation measures will be treated as confidential.
A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.