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About the Role

This position is responsible for the daily operation of Events, Operations, Guest Services, Box Office and Security at Nassau Veterans Memorial Coliseum to ensure the safety, security and enjoyment of employees, clients and guests. The incumbent will ensure that all departments work in sync so that venue operates optimally at all times and that patrons, clients and promoter/production managers are consistently treated in a first class, professional manner while producing successful events.

Responsibilities

Actively participates in the discussion and decision-making process related to all areas of event operations as a member of the arena’s Executive team.
Ensures all programs and procedures are in place to maintain security, safety, and enjoyment of clients, guests, and employees on a daily and event basis.
Supervises heads of multiple departments (Guest Services, Event Services, Security, Box Office), including hiring, performance reviews, career development, and direction of daily activities and management of their respective employees.
Participates in and contributes actively to all Executive team meetings.
Responsible for approved purchases within Events/Operations/Guest Services/Security departments.
Prepares a minimum of 3 bids, selects vendors, and contracts with qualified professionals for various outsourced operations, monitoring work progression to completion.
Develops practical and realistic Operational and Capital budgets, as well as approves and monitors operational expenses.
Ensures all operational activities related to holding events at Nassau Veterans Memorial Coliseum, from preparation of production estimates to actual event costs, are handled timely and accurately.
Serves as the Events liaison with other Managers, Promoters, Tour and/or Event Managers, City Agencies, and Nassau Veterans Memorial Coliseum Ownership.
Develops effective working relationships with local fire and police departments and other government agencies.
Serves as Manager on Duty for arena events.
Oversees security and safety SOP, including monthly meetings, safety walk-throughs, follow-ups, and training.
Ensures protocol is followed regarding Legends Global See Something, Say Something program.
Oversees Nassau Veterans Memorial Coliseum’s security initiatives and operations, including developing, maintaining, and overseeing the operation of security tools, processes, and policies to defend, detect, and respond to threats, vulnerabilities, and attacks targeting the company.
Oversees and ensures processing, adjudication, and disposition of corporate personnel security actions and compliance with US Government and International statutory, regulatory, customer contractual, and business requirements.
Participates in Union negotiations and contract compliance and effectively interacts with Union representatives.
Works closely and effectively with subcontractors as well as sponsors as required to ensure agreements are upheld and relationships are solid.
Maintains a positive rapport with promoters, providing assistance and information promptly and accurately upon request.
Continuously reviews current operations needs and makes recommendations to the General Manager.

Requirements

Must be able to perform each essential duty with energy and enthusiasm.
Must be able to lift 25lbs and bend.

Skills

Proven leadership skills with the ability to coach, mentor, and motivate a diverse workforce.
Ability to effectively interact with all levels of management, promoters, suppliers, guests, and visitors.
Ability to build strong working relationships with local fire and police departments and other government entities.
Ability to multi-task and solve problems in a fast-paced environment.
Ability to work a demanding schedule including nights, weekends, holidays, and double shifts.
Excellent verbal, written, and public relations skills.
Knowledge of the functions, operations, and equipment of a multi-purpose entertainment complex.
Knowledge of and compliance with Federal and State OSHA regulations.
Knowledge of safety practices, including first aid and all applicable safety standards for public facilities.
Strong analysis skills.
Understanding of security methods and technical elements to protect the organization.
Budgetary input and responsibility for security personnel based on current and future platform enhancement, as well as investigative and intelligence activities.
Experience managing in a Union environment.
Proficient with Microsoft Office, PowerPoint, Outlook, Excel and preferably Auto Cad.

Location

Nassau Veterans Memorial Coliseum

Work Type

Salaried
Exempt

Experience Level

10 – 15 years’ experience in a managerial capacity in facility arena operations and event production.

Education Level

BA/BS Degree (4-year) in Facility Management, Sports Management or related area

Salary/Compensations

Competitive salary, commensurate with experience

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Paid vacation
401k plan

About the Company

Legends Global is the premier partner to the world's greatest live events, venues, and brands.
We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.
Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues.
The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action.
We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.
Winning is an everyday thing at Legends Global.
We have the best team members who understand every win is earned when we come together as one unified team.

Equal Opportunity

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.
VEVRAA Federal Contractor.