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About the Role

As an Inside Property Adjuster, you will be dedicated to providing exceptional service to our policyholders. Your primary responsibility will involve virtually inspecting damages, investigating coverage, preparing estimates, and settling claims promptly and accurately. This role places a particular focus on water losses, ensuring that our customers receive the highest level of support and resolution for these specific claims.

Responsibilities

Virtually inspect damages, investigate coverage, prepare estimates, and settle claims promptly and accurately.
Interact with customers, contractors, and vendors through various software platforms.
Communicate through voice calls, email, and text messages.
Investigate property claims by performing detailed reviews of damage and interpreting policies to determine coverage.
Use phone, emails, and video chat with customers to help them through a fast, fair, and easy claims process.
Offer customers their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.
Evaluate and negotiate claims settlements with customers, vendors, third-party carriers, and claimants, in accordance with all legal and business standard methodologies.
Incorporate tactics in handling challenging and complex situations during negotiations.
Utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms.
Protect the company financially by executing policies along policy agreements.
Keep a clear record of work in a claims system that you will be trained on.
Ensure timely and accurate documentation is completed as you work on each claim.

Requirements

1+ years of previous customer service experience.
Excellent organization skills.
Ability to multi-task.
Excellent negotiation and communication skills to interact with customers and stakeholders remotely.
Ability to work independently and manage time efficiently in an office and virtual work environment.
Detail-oriented and organized, with a focus on delivering high-quality and efficient claim resolutions.
Previous industry experience is highly desired.
As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license which includes passing an additional background check with the Department of Labor.
If applicable, you will be required to secure license(s) within 60 days of hire.
Individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment.
Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team.
The candidate(s) offered this position will be required to submit to a background investigation.
Must have a dedicated, private workspace free from distractions, along with appropriate desk and seating when working from home.
Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

Skills

Active Listening
Communication
Critical Thinking
Customer Service
Empathy
Multitasking
Organizing
Teamwork
Time Management
Working Independently
Xactimate
ClaimsX Video Collaboration

Location

HYBRID (IN OFFICE &),”
REMOTE

Work Type

HYBRID (IN OFFICE & REMOTE)
Monday-Friday, 8am-4:30pm with rotational Saturday duty
Mondays and Fridays (remote)
Tuesdays, Wednesdays and Thursdays (in-office)

Experience Level

1+ years of previous customer service experience
Previous industry experience is highly desired

Salary/Compensations

$30.93-$41.53 hourly

Benefits

Time off
Healthcare
Retirement
Competitive pay with needed support for continuous development and career advancement.
Flexibility in scheduling and a time off policy that helps support your work/life balance.
Initial and ongoing training to get you proficient in your new role.
Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life.
A comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse.
Monthly connectivity reimbursement to help offset internet costs for eligible remote employees.

About the Company

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties.
For more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs.
From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Joining our team isn’t just a job — it’s an opportunity.
One that takes your skills and pushes them to the next level.
One that encourages you to challenge the status quo.
One where you can shape the future of protection while supporting causes that mean the most to you.
Joining our team means being part of something bigger – a winning team making a meaningful impact.

Equal Opportunity

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs.
Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited.
This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.