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About the Role
As a Finance Operations Associate supporting Reconciliation, you’ll help support the operational and financial health of Capital One Travel across Flights, Hotels, and Cars. You’ll partner with various teams to ensure accurate financial workflows, reconciliation processes, operational reporting, and exceptional customer experiences.
Responsibilities
- Support day-to-day financial reconciliation and exception-management workflows across Flights, Hotels, and Cars
- Assist with ARC and IAR reconciliation tasks to help ensure financial accuracy, operational compliance, and reduce financial losses across the flights platform
- Monitor operational queues, reporting, and reconciliation workflows to help identify issues, discrepancies, and trends
- Support manual overflow processes and operational exceptions from automated servicing and reconciliations systems
- Assist with operational investigations related to ticketing, refunds, exchanges, airline adjustments, and financial discrepancies
- Help maintain monthly operational reporting, financial summaries, reconciliation tracking, and process documentation
- Collaborate with Customer Service and Learning & Development teams to communicate and resolve agents errors or operational issues with financial impact
- Support bug triage, escalation tracking, and operational investigations across servicing and financial workflows
- Assist with testing, validation, and QA of new operational tools, workflows, automations, and configuration changes
- Use dashboards, reporting tools, and AI-assisted technologies to surface trends, improve workflows, and support operational decision-making
- Support operational launches, roadmap activities, and cross-functional initiatives across Capital One Travel categories
- Advocate for customer experience by identifying operational gaps and sharing actionable insights with product teams
Requirements
- Operational Excellence: Manage and prioritize multiple operational workflows with strong attention to detail in a fast-paced environment.
- Problem Solving: Thoughtfully approach operational and financial issues, collaborating to identify solutions and improve processes.
- Technical Curiosity: Interest in learning modern travel technology platforms and operational systems.
- AI Fluency & Operational Innovation: Comfortable leveraging AI-powered tools and automation technologies.
- Analytical Mindset: Use data, dashboards, and reconciliation metrics to identify trends and support decision-making.
- Customer Focus: Understand the importance of accurate workflows for reliable customer experiences.
- Teamwork & Collaboration: Work effectively across Customer Service, Product, Engineering, Commercial, and Operations teams.
- Ownership Mentality: Take initiative, follow through on commitments, and proactively support operations improvements.
- Communication: Communicate clearly and professionally with technical and non-technical stakeholders.
- Continuous Learning: Motivated to grow within product and travel operations, open to feedback and eager to develop expertise.
Skills
- Sabre
- Amadeus
- Travelport
- Aggregators
- New Distribution Capabilities (NDC)
- Airline Reporting Corporation (ARC)
- Google Suite
Location
- McLean, VA
- New York, NY
- Richmond, VA
Work Type
- Full-time
Experience Level
- 1 year of experience in finance, product operations, travel operations, customer operations, or technical support
- 3 years of experience with travel providers Sabre, Amadeus, Travelport, Aggregators, New Distribution Capabilities (NDC), or Airline Reporting Corporation (ARC)
- 1 year of experience working with data, reporting, transaction processing, financial workflows, or operational investigations
Education Level
- High School Diploma, GED or equivalent certification
Salary/Compensations
- McLean, VA: $73,300 - $83,700
- New York, NY: $80,000 - $91,200
- Richmond, VA: $66,700 - $76,100
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
About the Company
- Capital One Travel is reimagining how cardholders discover, book, and experience travel.
- We operate at the intersection of fintech and travel tech, building products that leverage Capital One’s unique data and rewards ecosystem to deliver outsized value to customers.
- We are an AI-forward team. We don’t just talk about AI—we build with it every day.
- Capital One promotes a drug-free workplace.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
- If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.