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About the Role

This role is focused on developing and executing capability development strategies and enablement programs for Professional Services, Customer Success, and strategic delivery partners within the Cortex & Cloud portfolio. The position involves building scalable programs to enhance technical proficiency, drive organizational readiness for new products and AI capabilities, and establish long-term capability roadmaps.

Responsibilities

Develop and execute the capability development strategy and enablement programs for Professional Services, Customer Success, and strategic delivery partners across the Cortex & Cloud portfolio.
Build scalable programs that continuously improve technical proficiency, delivery consistency, consultant readiness, and adoption of COE methodologies.
Drive organizational readiness for new products, AI capabilities, automation initiatives, and service offerings.
Establish long-term capability roadmaps aligned with business priorities and evolving customer needs.
Deliver hands-on technical enablement sessions, including workshops, labs, and real-world deployment scenarios.
Conduct brown bag sessions, deep dives, and office hours to reinforce learning and address partner challenges.
Develop role-based enablement paths for partner consultants, architects, and delivery leads.
Lead technical workshops, boot camps, instructor-led training, hands-on labs, office hours, mentoring sessions, and knowledge-sharing forums.
Support onboarding and continuous development of consultants throughout their career progression.
Participate in strategic customer engagements, pilot deployments, and new service introductions where coaching and consultant development provide the greatest organizational value.
Mentor consultants during customer engagements to strengthen technical execution, consulting skills, and customer interaction.
Identify opportunities to improve consultant effectiveness through real-world coaching and practical experience.
Support strategic partners through co-delivery engagements, ensuring adherence to COE standards and best practices.
Assess strategic partner capabilities and identify gaps in delivery execution, technical skills, or methodology adoption.
Act as a technical advisor and escalation point for partners during active deployments.
Define capability benchmarks and readiness criteria across the Cortex & Cloud portfolio.
Assess technical, delivery, and consulting competencies across the organization.
Identify skill gaps and develop targeted capability improvement plans.
Partner with leadership to support certification planning, technical growth, and career development initiatives.
Measure capability progression through technical assessments, certifications, delivery quality, and field performance.
Develop and maintain reusable capability development assets, including technical workshops, hands-on labs, technical demonstrations, recorded learning sessions, best practice guides, knowledge articles, quick reference materials, and learning modules.
Continuously evolve capability content based on customer feedback, field observations, emerging technologies, and COE priorities.
Collaborate closely with Professional Services, Customer Success, Product Management, Engineering, Sales, Enablement, and strategic partners.
Act as a trusted advisor to field teams by providing technical guidance, mentoring, and coaching.
Provide ongoing field insights that influence future capability development priorities, service evolution, and product improvements.
Work closely with Practice Architects (TA, DA, PE) to ensure enablement reflects current standards and capabilities.
Provide feedback into COE on partner readiness, common challenges, and opportunities for improvement.

Requirements

Extensive experience delivering enterprise security solutions within Professional Services.
Deep expertise across Cortex technologies (XSIAM, XSOAR, Cortex XDR) and/or Cortex/Prisma Cloud.
Demonstrated experience mentoring, coaching, and developing technical professionals.
Experience designing and delivering technical learning programs, workshops, labs, or capability development initiatives.
Strong customer facing consulting experience with the ability to coach through real-world engagements.
Excellent communication, facilitation, presentation, and influencing skills.
Proven ability to work effectively across cross-functional organizations without direct authority.
Experience collaborating with Professional Services, Customer Success, Product Management, Engineering, Sales, and partner organizations.

Skills

Cortex technologies (XSIAM, XSOAR, Cortex XDR)
Cortex/Prisma Cloud
Technical enablement
Capability development
Mentoring
Coaching
Consulting
Cross-functional collaboration
Communication
Facilitation
Presentation
Influencing

Location

Remote

Work Type

Remote
Hybrid

Salary/Compensations

$163,000.00 - $224,500.00/yr

Benefits

Restricted stock units
Bonus

About the Company

Palo Alto Networks® is united by a shared mission to protect our digital way of life.
We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking.
We are trailblazers that dream big, take risks, and challenge cybersecurity’s status quo.
We weave AI into the fabric of everything we do and use it to augment the impact every individual can have.

Equal Opportunity

We are committed to providing reasonable accommodations for all qualified individuals with a disability.
Palo Alto Networks is an equal opportunity employer.
We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.