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About the Role

This role is responsible for shaping and improving the use of Dayforce across the full employee lifecycle, blending system configuration, data, process design, and stakeholder partnership to create a smoother and more positive experience for colleagues and People + Talent teams.

Responsibilities

• Act as a key specialist for Dayforce across Recruitment, Onboarding, Core HR, Workforce Management, Learning, Performance, Compensation and Payroll.
• Lead day-to-day system administration, including user roles, security permissions, configuration updates and system environment maintenance.
• Design, configure and enhance system processes, workflows, notifications and integrations.
• Support Dayforce upgrades, service packs and enhancements by completing user acceptance testing, regression testing and configuration checks.
• Use SQL, XML and HTML to deliver practical, well-controlled system solutions.
• Maintain strong change management and compliance controls, ensuring system changes are documented, tested, approved and implemented appropriately.
• Partner with teams such as IT, Finance, Internal Audit and People + Talent to resolve issues, improve processes and deliver clear, consistent solutions.
• Identify, investigate and resolve system issues, bugs and data problems, escalating where needed and keeping stakeholders informed.
• Provide technical guidance and help the wider team understand system changes, opportunities and best practice.
• Support projects from requirements gathering through to delivery, including creating user guides, standard operating procedures and training materials.
• Review current ways of working and recommend improvements that increase efficiency, strengthen compliance and improve the accuracy of colleague data.
• Develop and deliver training for different user groups.
• Build effective working relationships with internal stakeholders and third-party suppliers.
• Act as a key link between People + Talent and business functions, helping to resolve technology, data and access issues while maintaining GDPR and confidentiality standards.
• Support change initiatives, acquisitions, legal entity rationalization, and business transformation projects by providing system expertise, testing support and clear communication.
• Bring curiosity, tenacity and a continuous improvement mindset to help solve problems, improve the colleague experience and deliver reliable People + Talent systems services.

Requirements

• Experience working in People + Talent Operations, People + Talent Systems or a similar people technology role, ideally in a global organization.
• Proven experience configuring HR systems, including workflows, notifications, reporting, integrations and system settings.
• Good working knowledge of SQL, XML and HTML, with the ability to apply these skills to practical system solutions.
• Strong understanding of People + Talent data, reporting, archiving and colleague file management requirements.
• Experience using Power BI or similar reporting tools, including creating dashboards and insight-led reporting.
• Confident communicator with fluent English language skills and the ability to explain technical information clearly to different audiences.
• Strong planning and organizational skills, with the ability to manage priorities and deliver accurate work in a fast-paced environment.
• Proficient in Microsoft 365 tools, with experience using helpdesk or CRM systems considered a plus.
• Self-motivated and proactive, with a strong drive to improve processes, meet service levels and deliver against agreed objectives.
• Able to make sound decisions with urgency, balancing service quality, business priorities and colleague needs.
• Excellent listener and communicator, with the ability to respond to queries clearly, professionally and with empathy.
• Trusted to handle highly confidential and sensitive information with care, discretion and good judgement.
• Curious and solution-focused, with the ability to ask the right questions, understand root causes and recommend practical options or resources.
• Collaborative and supportive, with a willingness to share knowledge, help others and build strong working relationships across teams.
• Strong analytical and troubleshooting skills, combined with learning agility and a commitment to resolving issues effectively.

Skills

• Dayforce
• SQL
• XML
• HTML
• Power BI
• Microsoft 365
• HRIS
• ERP
• Change Management
• Compliance Controls
• Data Analysis
• Troubleshooting
• Communication
• Planning
• Organization

Location

• Global

Work Type

• Hybrid

Experience Level

• Global organization experience
• HRIS certifications preferred
• Dayforce experience highly preferred

About the Company

• HH Global is the global leader in responsible marketing activation services.
• We help the world’s most recognized brands turn their growth ideas into measurable impact through responsible marketing activation.
• We are a global marketing activation partner that connects brands to their customers and delivers sustainable marketing execution at scale.
• With over 4,000 colleagues across more than 55 countries, you’ll join a diverse, high-performing community, empowered to deliver sustainable, innovative solutions for our clients.

Equal Opportunity

• We welcome job applications from all suitably qualified candidates and will make reasonable adjustments to our recruitment process to accommodate you.
• If you require this job advertisement in an alternative format, please reach out to HR.EMEA@hhglobal.com.