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About the Role

The Leasing Agent is responsible for achieving occupancy goals by leasing apartment homes, delivering exceptional customer service, and creating a positive experience for both prospective and current residents at two senior LIHTC communities. This role manages the leasing process from initial inquiry through move-in, assists with resident needs and lease renewals, and engages in resident communication and retention efforts.

Responsibilities

Greet and assist current and prospective residents in person, by phone, and through digital inquiries.
Conduct apartment tours and effectively present apartment homes, community amenities, and the benefits of living at the property.
Qualify prospective residents and guide them through the leasing process within LIHTC communities.
Prepare and submit applicant files to the compliance provider for LIHTC eligibility determinations and move-in approvals.
Prepare lease agreements, move-in paperwork, and collect application, administrative, and security deposit fees.
Follow up with prospective residents to convert leads into leases.
Support resident retention initiatives through excellent customer service, lease renewals, and resident engagement activities.
Respond professionally to resident questions, concerns, and service requests.
Maintain leasing traffic reports and prospect follow-up documentation.
Conduct competitive market surveys, provide leasing insights, and recommend strategies to improve occupancy.
Assist with marketing efforts, community outreach, flyers, and advertising initiatives.
Maintain the cleanliness and presentation of model apartments, the leasing office, and community curb appeal.
Coordinate with management and maintenance staff regarding unit readiness and resident needs.
Ensure compliance with Fair Housing laws and company policies.
Perform employment and rental verifications as part of the leasing approval process.
Support additional operational duties as assigned.

Requirements

Two (2) or more years of multifamily leasing experience required; experience with LIHTC communities is strongly preferred.
Strong sales, customer service, and closing skills.
Working knowledge of Fair Housing regulations.
Experience with property management software such as Yardi, RealPage, Entrata, OneSite, AppFolio, or similar platforms.
Excellent communication and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask in a fast-paced environment.
Reliable transportation to work at both community locations.
Ability to work evenings and weekends based on business needs.
Experience with marketing and social media outreach.
Bilingual (English/Spanish) is a plus.

Skills

Sales
Customer Service
Closing
Fair Housing
Property Management Software
Communication
Interpersonal Skills
Organizational Skills
Attention to Detail
Multitasking
Marketing
Social Media Outreach

Location

Farmingdale
Central Islip

Work Type

Full-time
Hourly

Experience Level

2+ years multifamily leasing experience

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Employer-paid Life Insurance & AD&D
Voluntary Supplemental Insurance Options
Short-Term Disability (STD)
Long-Term Disability (LTD)
401(k) Retirement Plan with Company Match
Paid Time Off (PTO)
Paid Holidays
Paid Birthday Holiday
Bereavement Leave
Employee Assistance Program (EAP)
Professional Development and Training Opportunities

About the Company

Whitney Management Corp. is a fully integrated real estate management company with assets across nine states.
Our continued success is built on delivering exceptional multifamily management services, strong operational leadership, and outstanding resident experiences.