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About the Role

Product Specialists are needed to deliver extraordinary customer experiences by assisting customers with vehicle technology questions via email, phone, and in person, ensuring owners maximize their vehicle's potential.

Responsibilities

• Professionally and courteously help customers with their vehicle technology questions by email, by phone and in person.
• Ensure owners get the most out of their vehicles.
• Accurately manage inquiries and update customer files using MS Office Suite and CRM/lead management tools.
• Demonstrate the features, benefits, and value of vehicles using print, digital, and in-person communication.
• Vary communication style to meet customer needs.
• Understand, keep abreast of, and comply with federal, state, and local regulations.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Process data and organize it for management analysis.
• Perform basic mathematical calculations including addition, subtraction, multiplication, division, rate, ratio, percent, and calculations for discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Understand and follow work rules and procedures.
• Apply common sense understanding to carry out instructions.
• Work independently and complete assignments within given parameters, routines, and standard practices.
• Interact well with others.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Commitment to ensuring a world-class car-buying experience.
• Provide an unparalleled level of expertise and comprehensive knowledge of available products and services.
• Connect with customers professionally, reflecting understanding, clarity, accuracy, and courtesy.
• Understand and use MS Office Suite and any other CRM and lead management tools.
• Ability to work in a fast-paced, results-driven environment.
• Ability to demonstrate the feature, benefits and value of vehicles using print, digital and in person communication.
• Ability to vary communication style to the needs of the customer.
• Ability to understand, keeps abreast of, and comply with federal, state, and local regulations that impact business.
• Computer proficiency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to process data and organize it for management analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others.
• High School Diploma or equivalent.
• One to two years related experience and/or training.
• Prior retail experience is required.
• Ability to perform repetitive motion.
• Ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
• Ability to hear and to talk.
• Ability to work evening, weekend and holiday hours as required.

Skills

• Customer service
• Communication
• Interpersonal skills
• Organizational skills
• MS Office Suite
• CRM
• Lead management tools
• Vehicle technology knowledge
• Sales

Location

• Austin

Work Type

• Full-time
• Onsite

Experience Level

• 1-2 years related experience
• 1-3 years related experience (preferred)

Education Level

• High School Diploma or equivalent
• Associate's degree (preferred)

Benefits

• Health care options (medical, dental and vision)
• 401k savings and retirement plan with company match

About the Company

• Lexus of Austin is a Penske Automotive Group dealership.
• Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement.
• Penske Automotive Group is a Fortune 500 company.
• Penske Automotive Group is consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Penske Automotive Group has been named to Glassdoor's Best Places to Work.
• Penske Automotive Group has a values-driven culture built on integrity, professionalism, excellence and teamwork.

Equal Opportunity

• Penske Automotive Group is an equal opportunity employer.
• Penske Automotive Group maintains a drug- and alcohol-free workplace.