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About the Role
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Responsibilities
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club.
Requirements
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Must be 16 years of age or older.
Skills
- Customer service
- Computer proficiency
- Fitness and health passion
- Positive attitude
- Punctuality
- Reliability
- Professional interaction
- Active listening
- Empathy
- Problem-solving
- Diplomacy
- Appropriate behavior
- Appropriate language
Education Level
- High School diploma/GED equivalent required.
Benefits
- Flexible Work Schedule
- Casual Dress Code
- Free Gym Access
- Free Tanning
- Free Wellness Spa Services
- 401(k) with Company Match
- Daily Pay Options
- Opportunity for Advancement
- Employee Discounts on Products and Services
- Exclusive Discounts at Outside Retailers
- Free Work Shirt options yearly.
Equal Opportunity
- Equal access to programs, services and employment is available to all persons.
- Those applicants requiring reasonable accommodation to the application and/or interview process should send an email to Accommodation@glowbrands.com.
- NOTE: This email is for accommodation requests ONLY. Any other inquires will not receive a response.
- I understand that the employer is an equal opportunity employer and as such does not unlawfully discriminate in employment and no question on this application is used for the purpose of limiting or excusing any applicant from consideration for employment on a basis prohibited by local, state or federal law.
- I understand that it is the company’s policy not to refuse to hire a qualified individual with a disability because of that person’s need for a reasonable accommodation as required by the ADA.