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About the Role

The Client Services Supervisor is responsible for overseeing daily office operations, ensuring service excellence, operational efficiency, and strong client partnerships. This role provides hands-on operational leadership, supervises onsite staff, maintains production standards, and serves as the primary escalation point for operations, hardware/software, and facilities.

Responsibilities

• Standardizes policies and procedures, including statistical monthly reporting and benchmarks.
• Serves as a knowledgeable resource regarding OSHA, EEOC and process for handling complaints.
• Assists in the development of training materials and execution of formal training sessions.
• Manages all resources within the operation, including people, hardware/software, and facilities.
• Maintains metrics for monthly reporting of KPIs/SLAs.
• Oversees all equipment, supply and messenger vendors to comply with SPS contract.
• Maintains site P&L at proforma levels or above.
• Consistently executes all deadlines for payroll, billing, and A/R collection.
• Oversees monthly budget forecasts for the account.
• Maintains Client Satisfaction Index (“CSI”) at or above previous score.
• Participates in Monthly and Quarterly Client Business Reviews.
• Maintains Employee Satisfaction Index (“ESI”) at or above previous score.
• Sets and communicates individual responsibilities, operational issues/concerns, daily goals, service improvements, and customer expectations to each staff member.

Requirements

• High school diploma or equivalent required; Associate’s degree preferred.
• 3–5 years of experience within the operation, including people, hardware/software, and facilities.
• Experience in apparel or any related industry is preferred.
• 2-4 years of leadership management experience (managed a small- large size team).
• Prior supervisory experience preferred.
• Proficiency in Microsoft Office Suite.
• Strong leadership and client-facing communication skills.
• Ability to lift up to 50 lbs.

Skills

• Microsoft Office Suite
• Leadership
• Client-facing communication

Location

• New York, New York, United States

Work Type

• On-site
• Full-time
• Part-time
• Temporary

Experience Level

• 3-5 years of experience
• 2-4 years of leadership management experience
• Prior supervisory experience preferred

Education Level

• High school diploma or equivalent
• Associate’s degree preferred

Salary/Compensations

• $35—$38 USD

Benefits

• Medical
• Dental
• Vision
• HCFSA
• DCFSA
• HSA
• Commuter Transit and Parking Pre-Tax Plans
• Supplemental Life Insurance
• Accident Insurance
• Critical Illness
• Hospital Indemnity
• Legal Program
• Identify Theft Protection
• Pet Discounts
• Pet Insurance
• Group Home and Auto Insurance
• EAP
• Short Term Disability
• Life Insurance
• Education Discounts
• 401k w/ matching
• Entertainment Discounts
• Career Growth opportunities
• Learning & Development programs
• Talent recognition programs
• Paid Time Off (80 hours/calendar year for full-time)
• Bonuses for employee and client referrals

About the Company

• SPS is a global workplace solutions and business transformation company operating in more than 20 countries.
• Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.
• Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

Equal Opportunity

• SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.
• SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities.