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About the Role

As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience.

Responsibilities

• Run the daily onsite operations of our service to ensure smooth operations and provide riders with safe, reliable, and accessible transportation.
• Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues to ensure continuously excellent and dependable service.
• Guide and support drivers by building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service.
• Turn rider and community feedback into tangible improvements by spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements.
• Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience.
• Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life.

Requirements

• Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work.
• Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through.
• Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen.
• Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences.
• Mission driven, motivated by expanding access to transportation and improving how communities move.
• Possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations.
• Comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses.
• Proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment.
• Able to commute to the Elmira area 4-5 days a week.

Location

• Elmira

Work Type

• Fully in-person
• Onsite 4-5 days per week

Salary/Compensations

• $65,000-$90,000 / per year

Benefits

• Free medical plans
• 401K matching

About the Company

• Via is on a mission to create public transportation systems that provide greater access to jobs, healthcare, and education.
• Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
• With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
• There has never been a more exciting time to be on the cutting edge of public mobility.

Equal Opportunity

• Via is an equal opportunity employer.