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About the Role
The Relationship Development Associate (RDA) manages a dedicated portfolio of customer accounts, focusing on proactive account management, quarterly reviews, and strategic engagement to increase revenue through upselling. This role requires leveraging product knowledge, client insights, and executive-level engagement to deepen relationships and understand client business challenges.
Responsibilities
- Serve as the primary contact for assigned accounts, providing support, insights, and solutions.
- Conduct in-depth, quarterly reviews with assigned accounts to assess satisfaction, address needs, and explore new opportunities.
- Upsell products exclusively to the existing client base, working toward revenue and commission targets.
- Build relationships at the executive level to understand clients' strategic goals and align Granite’s products.
- Develop in-depth knowledge of Granite’s full range of products to position and sell solutions.
- Maintain consistent and proactive communication with clients to foster trust and offer assistance.
- Create account plans to manage client growth, upsell potential, and identify areas for strengthening client relationships.
Requirements
- Proven ability to build and maintain executive-level relationships.
- Strong organizational skills and ability to manage a high volume of accounts.
- Exceptional communication and interpersonal skills.
- Ability to understand client business challenges and position solutions effectively.
- Experience with CRM tools (e.g., Salesforce) and proficiency in Microsoft Office Suite.
- Flexibility for occasional travel to meet with clients, if necessary.
Skills
- Product knowledge
- Client insights
- Executive-level engagement
- CRM tools
- Microsoft Office Suite
Location
- Quincy, MA
Work Type
- Full-time
Experience Level
- 1-2 plus years of experience in account management, sales, or client relationship roles
- Experience with upselling or quota-based growth preferred
Education Level
- Bachelor’s degree in Business, Marketing, Communications, or a related field preferred.
Salary/Compensations
- Estimated second-year OTE range of $60,000-$180,000 (base + uncapped commission)
Benefits
- Competitive base salary with uncapped commission structure and quarterly bonus.
- Comprehensive benefits package, including health, dental, and retirement plans.
- Ongoing professional development and training opportunities.
- Annual President’s Club Trip
- Collaborative and innovative work environment.
- Opportunity for career advancement within a rapidly growing company.
- Health, dental, vision, life, disability coverage
- 401K retirement with company match
- Childcare benefits
- Tuition assistance
About the Company
- Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada.
- Provides exceptional customized service with an emphasis on reliability and outstanding customer support.
- Serves over 85 of the Fortune 100.
- Has over $1.85 Billion in revenue with more than 2,100 employees.
- Headquartered in Quincy, MA.
- Mission is to be the leading telecommunications company wherever services are offered and provide an environment where individual value is recognized and growth is supported.
- Recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for 15 consecutive years.
- Offers onsite fully equipped state of the art gyms for employees at zero cost.
- Philanthropy includes over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association.
- Consistently rated a "Fastest Growing Company" by Inc. Magazine.
- Named to Forbes List of America's Best Employers 2022, 2023 and 2024.
- Named One of Forbes Best Employers for Diversity.
Equal Opportunity
- EOE/M/F/Vets/Disabled