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About the Role

Join Insights Learning & Development and help create experiences that people never forget. As a Customer Experience Specialist, you'll be the friendly voice, problem solver, organiser and relationship builder who helps our customers get the very best from working with us. Whether you're coordinating learning events, supporting new customers through onboarding, resolving queries or helping bring learning solutions to life, you'll play a vital role in creating exceptional customer experiences. You'll work as part of a collaborative customer-focused pod, building strong relationships and ensuring every customer feels valued, supported and inspired.

Responsibilities

Deliver outstanding customer service across multiple customer touchpoints
Support customer onboarding journeys, setting customers up for long-term success
Coordinate learning events and programmes with precision and care
Process orders accurately and efficiently
Resolve customer queries and take ownership through to completion
Build trusted relationships with customers and internal colleagues
Maintain accurate customer information and records within our systems
Identify opportunities to add value for customers and support growth opportunities
Work closely with Sales, Customer Success and regional teams to provide a seamless experience
Contribute ideas that help improve processes and elevate the customer experience

Requirements

Previous experience in a customer service, customer support, client services or customer experience role
Strong communication and relationship-building skills
Excellent organisational skills and attention to detail
The ability to manage multiple priorities in a fast-paced environment
Confidence working with systems, processes and customer data
A proactive approach to problem solving
A collaborative mindset and willingness to support colleagues
A passion for creating positive customer experiences
Experience supporting events, training programmes or learning solutions
Experience working with CRM systems such as Microsoft Dynamics 365
Commercial awareness and an ability to spot opportunities to add value for customers
Experience working within a global organisation

Skills

Communication skills
Relationship-building skills
Organisational skills
Attention to detail
Problem solving
Collaboration

Location

Austin
Hybrid

Work Type

Hybrid working
Permanent
Full Time
Office Based

Salary/Compensations

$55,000 per annum

Benefits

plus benefits

About the Company

At Insights, we believe that when people understand themselves and others better, they can create remarkable things together. Our products and learning experiences help organisations around the world unlock the potential of their people.
Everyone is welcome at Insights. We’re dedicated to creating a space where you belong — that means accepting you for who you are now and supporting you on your journey towards whoever you want to become.
Our colourful solutions help people see themselves and others in a new light and we love encouraging our diverse global community to experience the transformational power of Insights Discovery. Through listening and learning, we will continue to foster the connections that matter to build a more inclusive culture.
It is in our nature to nurture. We have developed an organisation which puts care for our people, inclusion, belonging and wellbeing at the heart of our approach. We’re strengthened by a community where we work together to co-create a culture that celebrates difference and welcomes everybody.
We love learning. We want to be better tomorrow than we are today and we’re up for the journey. Unapologetically human, undoubtedly individual. Colourful to our core.

Equal Opportunity

Read more about inclusivity at Insights via the vacancy page on our website: https://www.insights.com/inclusively-insights/