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About the Role
APEX is seeking a detail-oriented Social Operations Specialist to manage the execution, tracking, quality assurance, and documentation of funding source applications across APEX Social partnerships. This role ensures funding sources are accurately applied, validated, tracked, and escalated when discrepancies may impact campaign delivery, billing, or compliance.
Responsibilities
- Pull, validate, and apply social media campaign funding sources based on approved IOs, RIOs, campaign trackers, and partner requirements.
- Ensure funding sources are applied to the correct ad account, campaign, and business center while adhering to APEX requirements.
- Verify funds align with approved budgets, added-value commitments, and partner guidelines.
- Manage budget adjustments, including reissues, voids, cuts, and incremental applications.
- Monitor balances, expiration dates, and usage status.
- Maintain accurate trackers as the source of truth across campaigns, clients, and platforms.
- Reconcile tracker information against Salesforce, partner portals, and campaign documentation.
- Document funding activity, status updates, historical changes, and issue resolution.
- Identify and resolve discrepancies across campaign documentation and operational systems.
- Validate funding application prior to campaign launch or agreed implementation dates.
- Ensure campaign execution complies with APEX processes, approved documentation, and platform-specific requirements.
- Monitor unused balances and return eligible funds prior to expiration when applicable.
- Support ongoing process documentation and continuous operational improvements.
- Partner with APEX Social teams, agency partners, and platform representatives to support timely campaign execution.
- Provide concise status updates on funding activity, outstanding issues, and potential risks.
- Coordinate campaign updates, access requests, approvals, and confirmations with internal and external stakeholders.
- Escalate operational blockers that could impact campaign launch, delivery, or billing.
- Proactively identify risks related to funding application, campaign setup, or partner access.
- Escalate and support resolution of issues including incorrect campaign setup, expired funds, missing documentation, and portal discrepancies.
- Maintain clear documentation of issues and resolutions for operational visibility.
Requirements
- 2–4 years of experience in digital media, paid social, ad operations, campaign management, or media operations.
- Exceptional attention to detail and ability to manage high-volume operational workflows.
- Experience working with campaign budgets, IOs, RIOs, media trackers, or operational documentation.
- Proficiency with Excel, SharePoint, Salesforce, and digital campaign management tools.
- Strong organizational, communication, and problem-solving skills with the ability to manage multiple priorities.
- Experience with paid social platforms including Meta, TikTok, Reddit, Pinterest, or Snap.
- Familiarity with social ad credits, managed-service workflows, or added-value programs.
- Experience using Excel, Salesforce, Prisma, or media billing systems.
- Experience collaborating across agency teams, platform partners, and internal stakeholders.
- Project management experience is a plus.
Skills
- Operational excellence and process management
- Quality assurance and attention to detail
- Organization and tracker management
- Cross-functional collaboration
- Issue identification and escalation
- Deadline management and accountability
- Excel
- SharePoint
- Salesforce
- Digital campaign management tools
- Meta
- TikTok
- Snap
- Prisma
- Media billing systems
Experience Level
- 2-4 years
Salary/Compensations
- USD $60,800.00 - USD $93,600.00/Annually
Benefits
- Medical coverage
- Dental
- Vision
- Disability
- 401K
- Parental and family care leave
- Family forming assistance
- Tuition reimbursement
- Flexible time off
About the Company
- Apex is Publicis Groupe’s futures marketplace, leveraging Publicis capital to create risk-free, value-based investment opportunities for clients.
- Our industry expertise, understanding of consumer and market trends, and strategic partnerships enable Apex to deliver innovative, omnichannel solutions for clients that drive a range of marketing and business goals.
- Apex solutions help shape the industry, drive outcomes, and keep Publicis clients ahead of trend.
Equal Opportunity
- Our Publicis Groupe motto “Viva La Différence” means we’re better together, and we believe that our differences make us stronger.
- It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization.
- We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
- All your information will be kept confidential according to EEO guidelines.