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About the Role

Meier Supply is seeking a dedicated individual to join our team, contributing to an entrepreneurial, high-growth work environment. This role offers the opportunity to be a leader in a company known for excellent customer service and to become an employee-owner of an industry-leading organization. We emphasize work-life balance and a family-oriented culture.

Responsibilities

• Greet and assist customers at the sales counter with product inquiries, orders, and pickups.
• Manage inbound phone orders and provide accurate product and pricing information.
• Support e-commerce transactions, including online order entry and follow-up service.
• Conduct outgoing customer sales or service calls and resolve customer complaints.
• Develop strong customer relationships and provide solutions that drive repeat business.
• Collaborate with outside sales, warehouse, and operations teams to ensure timely fulfillment.
• Prepare quotes, process returns, and resolve customer issues professionally.
• Apply suggestive selling techniques and up-sells to current and prospective customers.
• Maintain knowledge of HVAC/R products, industry trends, and branch promotions.
• Perform inventory control and warranty administration duties.
• Provide customer product and service needs by researching products via computer system, catalog, telephone, or other reference sources.
• Arrange stock on shelves or racks in the sales area and keep merchandise in order.
• Responsible for showroom merchandising and re-stocking product.

Requirements

• Previous inside sales, counter sales, or customer service experience (HVAC/R or wholesale distribution preferred).
• Strong communication skills—both in person and over the phone.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Basic computer skills; experience with ERP/order entry systems and e-commerce platforms preferred.
• Team-oriented, dependable, and customer-focused.
• High school diploma or GED required.
• Some college coursework is preferred.
• Customer Focus
• Communication
• Collaboration and Teamwork
• Problem-solving
• Accountability and Dependability
• Learning Orientation
• Results Orientation
• Integrity
• Resilience
• Prolonged periods of standing.
• Lifting, carrying, and moving heavy objects.
• Standing, walking, and bending for extended periods on a daily basis.
• Ability to work on your feet for the duration of the day.
• Ability to lift, pull, push and carry at least 50lbs.

Skills

• Sales
• Operations
• Customer Service
• E-commerce
• HVAC/R Products
• Inventory Control
• Warranty Administration
• Merchandising

Location

• NY
• Pennsylvania

Work Type

• Full-time
• Day shift
• Rotating on-call schedule on weekends

Experience Level

• Depending on experience

Education Level

• High school diploma or GED
• Some college coursework preferred

Salary/Compensations

• $23-$25/hr.

Benefits

• Competitive Pay includes base wages plus generous performance bonuses
• Paid-Time-Off and Holiday Pay
• Comprehensive Medical/Dental/Vision plans
• Company-paid Life insurance
• Disability benefits
• Employee Stock Ownership Plan (ESOP)
• 401K Retirement plan
• Employee recognition – holiday parties, ESOP events, company lunches, gift cards, plus much more
• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Parental leave
• Profit sharing
• Tuition reimbursement
• Vision insurance

About the Company

• Founded in 1957, Meier Supply is an employee-owned wholesale distribution business with a rich history and family culture.
• With 20+ locations including a state-of-the-art distribution center, five distinct divisions, we provide service and support throughout the HVACR community in NY and Pennsylvania.
• Our divisions include Commercial Refrigeration, HVAC, Technical/Training, Controls, and Applied Products, and we have partnered with the absolute best vendors and manufacturers in the industry.
• Our roadmap for the future includes profitable growth and expansion in existing and new markets.
• Working at Meier Supply is a unique opportunity to join a company where we walk the talk by truly valuing our employee owners and reward well throughout their careers with us.
• Being 100% employee owned, means we have the opportunity to work together towards a common goal of increasing our stock value for all employee owners!