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About the Role

As the Director of Project Management Office (PMO), you will build, lead, and scale GHS FCU's enterprise project management function from the ground up. This role involves establishing PMO frameworks and culture to manage strategic initiatives, serving as the link between organizational vision and execution. You will work with the executive team to translate strategy into actionable plans, requiring strategic thinking, systems building, and people leadership. The ideal candidate has prior PMO leadership experience and thrives in dynamic environments with shifting priorities.

Responsibilities

Design and implement GHS FCU's enterprise PMO, including governance structures, methodology standards, and portfolio reporting.
Develop and maintain the organizational project portfolio roadmap, aligning initiatives with strategic pillars and growth targets.
Establish a PMO maturity model and define a progression path for capabilities.
Advise the CEO and executive team on resource allocation, sequencing, and risk trade-offs.
Champion a culture of disciplined execution.
Oversee the full lifecycle of strategic initiatives from scoping to post-launch review.
Develop and manage a centralized project portfolio with real-time visibility into status, risk, resource load, and ROI.
Facilitate project prioritization decisions with the executive team and Board-level committee.
Establish intake processes for new project requests, ensuring proper scoping, sponsorship, and resourcing.
Drive consistent use of project management tools and enforce documentation standards.
Lead change management strategy for major transformation initiatives.
Develop communication plans, stakeholder engagement strategies, and adoption roadmaps.
Partner with leaders to assess change readiness and address resistance.
Establish feedback loops for implementation learnings and process improvements.
Build internal capability for change management.
Lead without direct authority across departments, building relationships and shared accountability.
Partner with IT, Finance, Operations, Lending, and Member Experience leaders to integrate project work.
Facilitate executive-level project steering sessions to remove blockers and sustain momentum.
Serve as the primary point of contact for strategic vendor and partner engagements.
Represent the PMO and project portfolio in board reporting and strategic planning sessions.
Build and mentor a PMO team, scaling with organizational growth needs.
Define roles, responsibilities, and career paths within the PMO function.
Establish project coordinator or analyst capability to support initiative tracking.
Create training and onboarding resources for project sponsors and managers.
Model rigor, clarity, and consistent follow-through.
Design and deliver portfolio-level reporting for the CEO and board.
Track and communicate KPIs tied to PMO effectiveness.
Conduct regular project retrospectives and convert findings into process improvements.
Maintain a project registry and institutional knowledge base.
Escalate risks and decisions to the appropriate level with sufficient lead time.

Requirements

Bachelor's degree in Business, Project Management, Information Technology, or a related field.
5 or more years of progressive project management experience.
At least 2 years in a PMO leadership or management role.
Demonstrated experience building or significantly scaling a PMO function within a growing organization.
PMP certification (Project Management Professional) or equivalent credential required or demonstrated ability to obtain within 6 months of hire.
Proven track record managing complex, cross-functional strategic initiatives with enterprise-level impact.
Exceptional communication skills, including presentation to a board, leading project kickoffs, and writing status reports.
High proficiency with project management tools and portfolio dashboards (e.g., Smartsheet, ClickUp).
Strong financial acumen, including budget management, resource forecasting, and ROI tracking.
Experience in financial services, credit unions, or regulated industries is preferred.
Background in organizational change management; Prosci or CCMP certification is a plus.
Familiarity with core banking systems, digital transformation projects, or fintech partnerships is preferred.
Experience supporting board-level strategic planning or reporting is preferred.
Advanced degree (MBA or MPA) preferred but not required when experience is demonstrated.

Skills

Project Management
PMO Leadership
Portfolio Management
Strategic Planning
Systems Building
People Leadership
Change Management
Communication
Financial Acumen
Budget Management
Resource Forecasting
Return on Investment (ROI) Tracking
Smartsheet
ClickUp

Location

In-Person

Work Type

Full-Time
In-Person

Experience Level

5 or more years of progressive project management experience
at least 2 years in a PMO leadership or management role

Education Level

Bachelor's degree in Business, Project Management, Information Technology, or a related field
PMP certification or equivalent
Advanced degree (MBA or MPA) preferred

About the Company

At GHS Federal Credit Union, we value the communities we serve and the members who trust us.
We strive to celebrate the strength of our team, as they are the foundation of this credit union.
This position requires that you take pride in serving and caring for the needs of our Members and fellow employees.
By partnering for Inclusion to advance, support, and build thriving communities you have the ability to work collaboratively and foster an environment where everyone feels welcomed, respected, and valued.
Your Accountability of character, competence, reliability, and respect inspire confidence and earn the trust of all we serve while taking ownership of your responsibilities and contributions.
You bring a mindset of Innovation, approaching your work with curiosity and a willingness to improve processes, explore new ideas, and adopt smarter solutions that strengthen how we serve our members and support our team.
GHS FCU is in an active growth phase, expanding membership, pursuing technology transformation, and evaluating strategic partnerships.

Equal Opportunity

GHS Federal Credit Union is an equal-opportunity employer committed to diversity and inclusion.