Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Target Resume Now
About the Role
Advanced Dermatology, P.C is seeking a Full-Time Medical Appointment Scheduler to join our Call Center team. As a call center professional, you play a key role in representing the organization and practices with the overall responsibility of quickly managing patient calls related to scheduling patient appointments and information.
Responsibilities
- Assist patients on the phone with appointments and medical inquiries.
- Exude confidence with a steady pace, professional tone, and call control.
- Clarify patient requests to accommodate immediate needs and preferences.
- Demonstrate CS best practices through effective presentation skills & phone etiquette.
- Understand patient priorities through questioning techniques, active listening, and restatement.
- Adapt to call flow based on patient requests and priorities.
- Understand medical scheduling as it relates to insurance plans and types of appointments.
- Optimize provider schedules with efficient scheduling.
- Collect patient demographics, insurance plans and reasons for visit.
- Run insurance eligibility and update plans, as needed.
- Handle requests for Rx refills & coordinate with in-house MA’s.
- Update account records with concise and detailed notes.
- Partner with medical offices and MA’s.
- Achieve call volume and average handle time targets.
- Consult with Team leaders & Supervisors to resolve escalated requests.
Requirements
- One (1) year of experience as a qualified Medical Receptionist.
- Dermatology experience a plus.
- Proficiency in Microsoft Office Suite.
- EMA PM and EMR experience a plus.
Skills
- Effective presentation skills
- Phone etiquette
- Questioning techniques
- Active listening
- Restatement
- Call control
Location
- Commack
Work Type
- Full-Time
Experience Level
- 1 year
Education Level
- High School Diploma or Equivalent
Benefits
- Medical, Dental, Vision & Life Insurance
- PTO
- Paid Holidays
- 401K
About the Company
- Advanced Dermatology, P.C.