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About the Role
Okta is building the trusted, neutral infrastructure to enable organizations to safely embrace AI. This role is an opportunity to do career-defining work by serving as the program architect and content engine that mobilizes Okta and Auth0 experts into vocal brand advocates. You will build structured customer programs and co-create content that amplifies post-sales experiences and drives product adoption.
Responsibilities
- Operationalize and grow structured advocacy frameworks, like the Champions Program, with badging, recognition, and perks.
- Build repeatable processes to surface champion expertise and route user voices into high-impact content formats, GTM initiatives, and key business moments.
- Partner with champions, developers, and practitioners to co-produce user-generated content (UGC), technical deep-dives, AMAs, expert Q&As, and customer-led blogs.
- Identify, interview, and write compelling customer success stories, case studies, and advocate spotlights.
- Act as the core content provider for Product Marketing (PMM), Community Operations, and Social Media and Care teams.
- Design and deploy agentic AI workflows to monitor user communities for strategic signals.
- Build processes to route intelligence automatically to Product, Marketing, and Customer Success stakeholders.
- Structure, format, and tag advocate content and user-generated knowledge for discoverability by LLMs and search engines.
- Track key program and content health metrics, including Champion growth/retention, UGC volume, customer success stories sourced, and content citation frequency.
Requirements
- 3+ years of experience in Community Advocacy or Content Strategy within a B2B SaaS environment.
- Experience building and managing engagement programs focused on developing technical and business thought leadership.
- Demonstrated ability to work within technical content environments and restructure them into clear, accessible, search-optimized narratives.
- Experience interviewing enterprise customers or developers and writing technical case studies and spotlight stories.
- Experience working with content performance data and analytics tools.
- Experience working cross-functionally with Product, Marketing, and Customer Success teams.
Skills
- Community Advocacy
- Content Strategy
- B2B SaaS
- Engagement Programs
- Technical Content
- Content Restructuring
- Narrative Development
- Customer Interviewing
- Case Study Writing
- Content Performance Analysis
- Cross-functional Collaboration
- Agentic AI Workflows
- Google Analytics
- Tableau
Location
- Hybrid
Work Type
- Hybrid
Experience Level
- 3+ years
Salary/Compensations
- $85,000—$127,000 CAD
Benefits
- Equity
- Bonus
- Health insurance
- Dental insurance
- Vision insurance
- RRSP with a match
- Healthcare spending
- Telemedicine
- Paid leave (PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace AI.
- We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate.
- Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.