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About the Role
This role is a chance to help shape the narrative we take to market and have a global impact on our success. You'll need to be comfortable managing senior stakeholders and have great taste - but what matters most is drive, and a willingness to solve problems as you find them. In return, you'll join a team that's kind, supportive, and full of very smart people who want to go fast and far.
Responsibilities
- Own case study production end to end - from identifying the story and recruiting the customer through to publication - delivering two published case studies (written, video, or otherwise) per quarter.
- Publish two additional pieces of customer-contributed content per quarter, from quotes and social content to event appearances, driving hx's key messages to market through customer voices.
- Build and continually improve our case study recruitment and production process so that participating is low-lift for both our customers and our team, and each cycle runs smoother than the last.
- Grow engagement across the underwriting community, measured through event attendance, email open rates, and social engagement, particularly on LinkedIn.
- Identify and manage award submissions throughout the year, coordinating internal and customer stakeholders to produce a targeted number of high-quality entries that increase industry recognition for hx and its customers.
- Edit and assemble short-form written, video, and social content for promotion and lead generation, keeping every asset aligned with hx's positioning and brand narrative.
Requirements
- Taken customer stories or content projects from initial idea through to publication, coordinating multiple senior, time-limited stakeholders inside and outside your organisation.
- Built content programmes or campaigns where the relationship mattered as much as the output - securing participation, managing approvals and consent, and leaving customers glad they took part.
- Produced short-form written and video content yourself, with the functional writing and editing skills to create new assets and make light edits without waiting on others.
- Grown an audience or generated leads through social content, particularly by editing and assembling content for LinkedIn.
- Demonstrated strong instincts for positioning and messaging - shaping stories that align with a brand narrative rather than just documenting what happened.
- Improved a process so it lasted: found the friction, fixed it, and made the next cycle measurably easier for everyone involved.
- You prefer being handed a finished brief over hunting down a story, winning people over, and solving problems as you find them.
- You see customers primarily as a source of quotes rather than partners whose goals, reputation, and time deserve as much care as our own.
- You're uncomfortable coordinating multiple senior stakeholders with competing priorities and limited availability.
Skills
- Customer case studies
- Managing senior stakeholders
- Drive
- Problem-solving
- Content production
- Customer relationship management
- Social media content creation
- Positioning
- Messaging
- Process improvement
- Written content creation
- Video content creation
- Editing
Location
- Global
Work Type
- Remote
- In-person
Experience Level
- Manager
Benefits
- £5,000 training and conference budget for individual and group development.
- 25 days of holiday plus 8 bank holidays (33 days total).
- Company pension scheme via Penfold.
- Mental health support and therapy via Spectrum.life.
- Individual wellbeing allowance via Juno.
- Private healthcare insurance through AXA.
- Income protection and Life Insurance.
- Cycle to Work Scheme
- Top-spec equipment (laptop, screens, adjustable desks, etc.).
- Regular remote and in-person hackathons, lunch and learns, socials, and game nights.
- Team breakfasts and lunches, snacks, drinks fridge, and a fun office at The Ministry.
- Exceptional opportunities for personal development and growth as we build something remarkable together.
About the Company
- At hyperexponential, we're building the AI-powered platform that enables the world's most critical decisions in a $7 trillion industry - which risks to take, and how to price them.
- Our platform brings together data, AI, and human expertise to give insurers the fastest path from submission to decision - helping them move faster, act smarter, and take on more risk with confidence.
- Backed by a16z, Highland Europe, and Battery Ventures, we're scaling globally - already trusted by nearly 50 of the world's largest insurers, with zero churn and billions in premiums flowing through hx.
- What began as a single product in one market has rapidly evolved into a multi-product, multi-territory platform powering every stage of pricing and underwriting.
- AI is at the core of what we do - from building the world's first domain-specific AI peer programmer for insurance (think GitHub Copilot with a PhD in actuarial science) to shaping agentic workflows that reinvent how this industry operates.
- Here, impact isn't tied to title or tenure; it's defined by the challenges you take on and the discipline you bring.
- Surrounded by peers who stretch you, you'll do the best, hardest work of your life in a company engineered to endure.
Equal Opportunity
- hxer's are at the centre of everything we build. We know that progress depends on diverse perspectives, and we are committed to creating an environment where everyone can thrive, grow, and make an impact.
- We recognise there is always more to do, and we take responsibility for shaping a workplace that is not only diverse but genuinely inclusive.
- Diversity is not just the right thing to do, it is key to solving the complex challenges we choose to take on.
- By welcoming people from all backgrounds and experiences, we strengthen our ability to question assumptions, push boundaries, and design solutions that endure.