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About the Role

As an Engagement Manager, you will own the execution and delivery of high-impact AI data generation and model improvement projects in healthcare and clinical domains. You'll work closely with customers and internal teams to ensure projects are delivered with high quality, speed, and reliability. This role offers growing exposure to customer strategy and commercial decision-making, with commercial and leadership skills expected to develop over time.

Responsibilities

Own a book of business, with accountability for revenue, margin, retention, and expansion.
Lead end-to-end creation and delivery of advanced AI model training datasets.
Coordinate distributed teams of clinical and life sciences experts.
Maintain high quality standards through strong guidelines and QA processes.
Improve operational systems to increase speed, quality, and consistency.
Own deal scoping, pricing, and expansions planning (for senior candidates).
Own day-to-day customer relationships with foundation model companies, leading life sciences organizations, and research labs and act as a trusted partner (for senior candidates).

Requirements

2–6 years owning outcomes in human data operations, consulting, strategy, or other fast-paced operationally heavy roles.
Strong executor who enjoys owning complex projects end-to-end.
Comfortable working with demanding, technical customers.
Detail-oriented and quality-focused, especially in regulated environments.
Clear, structured communicator across technical and non-technical audiences.
Able to operate independently with accountability and urgency.
Commercial acumen and leadership expected to grow with experience; senior candidates should demonstrate these skills.

Skills

AI data generation
AI model improvement
Project execution
Customer relationship management
Deal scoping
Pricing
Expansion planning
Team coordination
Quality assurance
Operational systems improvement
Commercial acumen
Leadership

Location

New York
San Francisco

Work Type

Hybrid

Experience Level

Entry level
Mid level
Senior level

Salary/Compensations

Base: $130,000–$180,000 with aggressive performance-based bonus

Benefits

Competitive salary and equity
Medical, dental, and vision coverage
401(k)
Monthly wellness and fitness stipend
Paid time off policy, along with company holidays
Annual company off-sites
Parent-friendly policies
Remote flexibility
Paid family leave

About the Company

Office Hours is an on-demand expert network that connects leading organizations with trusted experts across various knowledge domains.
Experts earn income by sharing their knowledge through advisory work, projects, and AI model training.
Our platform handles the complexities behind the scenes— screening, compliance, scheduling, and payments—so knowledge sharing stays focused on meaningful insights and real impact.
We’re a hyper-growth and profitable company, quickly expanding our expert network, launching new offices, and new products.
We are headquartered in San Francisco, with offices in Brooklyn and Bangalore.
Our customers include the fastest-growing digital health companies, technology companies, institutional investment firms, consulting firms and AI Labs.
We are backed by top marketplace investors and operators of companies like DoorDash, Airbnb, Affirm..
Human knowledge is the world’s most valuable asset.
Our vision is to make human knowledge easily accessible and infinitely scalable by building tools for the new age knowledge economy.

Equal Opportunity

Don’t meet every single requirement? Studies have shown that some candidates, especially underrepresented groups such as women and people of color, are less likely to apply to jobs unless they meet every single qualification. At Office Hours we believe in building a diverse and inclusive workplace, so if you’re excited about this role but don’t meet every qualification in the job description, we still encourage you to apply. You could still be the right candidate for this or other roles at Office Hours!