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About the Role
This role provides dedicated, white-glove audio-visual support across a large corporate environment, ensuring more than 300 conference rooms and event spaces operate smoothly for in-person, hybrid and virtual meetings. You will independently manage, maintain and troubleshoot AV systems and peripherals, deliver high-quality support for VIP and executive meetings, and play a key role in live event production and technology coordination.
Responsibilities
- Operate, maintain, analyze, troubleshoot, repair, and manage a wide range of audio-visual systems and peripherals across corporate conference rooms.
- Perform daily morning checks of all conference rooms to proactively identify issues and ensure all spaces are fully operational for scheduled meetings.
- Own pre-meeting AV checks and on-site support for high-profile events and VIP or executive video meetings, providing white-glove service.
- Assist with scheduling and coordinating AV support coverage for high-profile events and executive meetings, ensuring appropriate resources are in place.
- Troubleshoot, upgrade, and replace AV components as required, maintaining reliable and modern AV infrastructure.
- Apply a clear understanding of audio-visual signal flow to diagnose and resolve technical issues quickly and effectively.
- Utilize a general understanding of industry-leading vendor equipment to support and optimize AV systems.
- Coordinate external vendor support when required, including scheduling repairs and liaising with suppliers to resolve complex issues.
- Adhere fully to standard business practices and procedures, meeting defined support performance metrics and service level agreements.
- Use ServiceNow or similar ticketing tools to log, track, and resolve incidents and requests in a timely and accurate manner.
- Consult on, manage, and at times lead technology support for client pitches, ensuring meeting spaces and AV systems meet expectations.
- Provide strong technical support for Crestron, Poly, and Cisco AV endpoints, including configuration and troubleshooting.
- Support and troubleshoot Zoom, Microsoft Teams, BlueJeans, and WebEx video conferencing platforms for hybrid and remote meetings.
- Deliver live event production and support, including setup, operation, and breakdown of AV equipment for corporate events.
- Maintain consistent and accurate AV inventory management, tracking equipment, spares, and consumables.
- Communicate in real time about any issues affecting high-profile events, ensuring stakeholders are informed and remediation is prompt.
- Support corporate AV meeting operations, including starting and monitoring meetings for executives, managing conference rooms, and assisting with hybrid meeting setups.
- Manage conference room technology upgrades, installations, and cabling, ensuring systems are up to date and fit for purpose.
- Provide hardware support for AV codecs, audio systems, and video conferencing equipment, including Polycom and similar technologies.
- Regularly visit assigned spaces to ensure all equipment is operational, proactively addressing potential issues before they affect users.
- Investigate new AV and collaboration technologies and bring opportunities and recommendations to the AV team.
- Build relationships with business stakeholders in areas such as new business, finance, digital, events, accounts, and executive assistance to understand upcoming needs and events pipeline.
- Deliver outstanding customer service with a proactive, hands-on approach, acting as a trusted technology partner to internal teams.
Requirements
- 3–5 years of corporate audio-visual experience, including meeting support, white-glove executive meetings, hybrid meeting support, and conference room management.
- Strong, hands-on AV troubleshooting skills across hardware, video conferencing, cabling, installation, and audio systems.
- Clear understanding of audio-visual signal flow and the ability to apply this knowledge to diagnose and resolve issues.
- Corporate AV technology support experience, including managing upgrades and supporting AV codecs and peripherals.
- Experience supporting Crestron, Poly, and Cisco AV endpoints.
- Experience with Zoom, Microsoft Teams, BlueJeans, and WebEx video conferencing platforms.
- Familiarity with ServiceNow or similar ticketing systems for incident and request management.
- Excellent customer service skills with an outgoing, confident approach suited to a fast-paced digital advertising environment.
- Exemplary communication and follow-up skills, both verbal and written.
- Ability to work effectively both independently and as part of a small, collaborative team.
- Ability to consult on and support client pitches and high-profile meetings, providing reliable and professional AV support.
- Strong organizational skills with the ability to manage multiple rooms, events, and priorities simultaneously.
Skills
- Audio-visual systems and peripherals management
- AV troubleshooting
- VIP and executive meeting support
- Live event production and technology coordination
- Crestron
- Poly
- Cisco AV endpoints
- Zoom
- Microsoft Teams
- BlueJeans
- WebEx
- ServiceNow
- Customer service
- Communication
- Organizational skills
- Stakeholder management
- Inventory management
Location
- New York, NY
Work Type
- Onsite
- Contract
Experience Level
- 3-5 years
Education Level
- Industry certification in audio-visual technologies (preferred)
- Certified Technology Specialist (CTS) or equivalent certification (preferred)
Salary/Compensations
- $28.00 - $33.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.