About the Role
In collaboration with patients, families, and staff, this role provides assistance in dispensing prescription medications to patients.
Responsibilities
- Provide assistance to the pharmacist in dispensing prescription medications, including typing and billing orders, quality control, inventory management, and hazardous waste management.
- Prepare prescription medications for delivery and track them using pharmacy systems and electronic medical records.
- Contact patients to confirm medication delivery and return unused medications to stock.
- Enter prescription and patient information into the pharmacy database and determine patient eligibility for pharmacy benefits.
- Coordinate with pharmacy benefit and patient assistance program teams to ensure patient coverage and medication access.
- Provide excellent customer service in-person and electronically, answering questions and navigating pharmacy services.
- Manage registers, maintaining accurate transaction records.
- Identify patient language preferences and connect them with appropriate translators.
- Use translation services for prescription typing and patient communication.
- Ensure all tasks comply with regulatory and accreditation standards.
- Maintain a professional demeanor and develop favorable internal relationships.
- Complete all mandatory training and maintain appropriate credentials/licensure.
- Perform other duties as assigned, including prescription fulfillment and patient communication tasks.
Requirements
- High school diploma or equivalent required.
- Demonstrated knowledge of medical/pharmaceutical terms and nomenclature required.
- Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.) required.
- Current Pharmacy Technician registration with Texas State Board of Pharmacy required.
- Current Pharmacy Intern registration with Texas State Board of Pharmacy also accepted.
- Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required.
Skills
- Typing orders
- Billing orders
- Quality control
- Inventory management
- 340B program management
- Medication order processing
- Out-of-date medication management
- Hazardous waste management
- Medication take back kiosk maintenance
- Pharmacy systems
- Electronic medical records (EMR)
- Customer service
- Data entry
- Benefit determination
- Prior authorization management
- Communication (verbal, written, electronic)
- Patient navigation
- Register management
- Translation services
Experience Level
- 3 years experience working in a pharmacy environment preferred.
Education Level
- Associates degree preferred.
