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About the Role

The Commerce team provides product teams with the freedom to build modern, flexible, data-driven backend solutions. These solutions enable Cimpress businesses to scale efficiently with rapid product launches and new market penetration, offering greater flexibility than third-party software. Our products, CimCommerce v2 (CCv2), CimCommerce v1 (CCv1), and Platform Orders, support Web2Print experiences and are engineered for future growth in marketplaces, AI innovation, and omni-channel expansion, aiming to support $10B in annual transaction volume.

Responsibilities

Build strong relationships with merchants and CT domains.
Understand the real 'why' behind merchant requests, not just the surface request.
Anticipate future merchant and engineer needs for scaling.
Own complex products impacting multiple teams and Cimpress Technology domains.
Utilize data to make informed decisions regarding order volume, merchant satisfaction, and system performance.
Define and regularly track clear success metrics.
Understand the connection between Order Management, APIs, events, micro-services, and the platform.
Collaborate with engineers on architecture and system design, actively shaping solutions.
Monitor market trends and emerging technologies to propose new order management capabilities.
Create a clear vision and roadmap for Order Management.
Navigate complexity and uncertainty by gathering input from Cimpress businesses, engineers, operations, and leadership.
Own the Order Management solution end-to-end, making key decisions.
Collaborate across product teams (Quote, Cart, Checkout, Fulfillment) to enhance customer experiences.
Mentor direct reports and support the growth of junior PMs.
Build alignment through collaboration and influence.
Remain open to feedback and adjust course based on data or stakeholder input.
Ensure team and work reflect inclusive, respectful practices.

Requirements

8+ years in product management, with 3+ years at a senior or principal level.
Track record managing complex, multi-stakeholder products.
Deep expertise in e-commerce, order management, or similar mission-critical systems.
Experience treating internal engineering teams as customers (platform products, infrastructure, or internal tools).

Location

Remote-First

Work Type

Remote
Full-time

Experience Level

Senior
Principal

About the Company

Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses.
Cimpress Technology develops cutting-edge, best-in-world software for mass customization businesses to create personalized physical and digital products for over 17 million global customers.
Our businesses can select or combine solutions to streamline new product introductions, customer reach, and order tracking.
We encourage engineers to think like owners and act small as we grow.
Each team defines its own roadmaps and selects suitable programming languages and technologies.
We offer a Remote-First operating model and culture, with team members globally.
We provide autonomy and flexibility to work from home.
Cimpress also offers collaboration spaces for in-person work.

Equal Opportunity

Cimpress Technology, a Cimpress company, is an Equal Employment Opportunity Employer.
All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations.
We strive to do more than the law requires.