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About the Role
A Travel Consultant at AAA is responsible for selling international and domestic travel packages, sharing expertise, building member relationships, and making tailored recommendations to ensure exceptional trip experiences. This role offers a career path with opportunities for growth into leadership positions based on performance in sales, customer service, and goal achievement.
Responsibilities
- Sells international and domestic travel packages including cruises, land packages, travel itineraries, air, car, and hotel
- Shares knowledge and expertise from personal experiences and/or education study trips
- Develops long-standing relationships with members and builds referral and repeat business
- Makes appropriate recommendations to ensure the trip experience is more than expected and tailored to the member's expectations
- Cross-sells relevant products to enhance the trip experience, such as AAA Member Rewards Credit Card, and identifies theft referrals
Requirements
- Must be available to work most Saturdays and some evenings
- Must pass a comprehensive criminal background check and thorough urine sample drug screening
- Must have a strong and very comfortable relationship with paperwork
- Must be computer savvy with the ability to navigate between multiple systems and web browsers, Microsoft Office
- Must be able to type at least 30WPM
Skills
- Strong sales drive
- Organizational skills with an eye for detail
- Ability to multi-task in a fast-paced environment
- Demonstrated proficiency in navigating computers and various programs
- Good written and oral communication skills
- Ability and interest to be in a continuous learning curve
- Sales
- Customer service
- Administrative
- Operations
- Up-selling
- Cross-selling
- Meeting goals
Location
- Remote
Work Type
- Full-time
Experience Level
- 2 years of successful retail sales or banking experience or a leisure travel agency background within a goal-orientated environment preferred
Education Level
- High school diploma required
- 2 or 4-year college degree preferred
Salary/Compensations
- Quarterly incentives/bonuses for achieving established production tiers
Benefits
- Extensive training through The Auto Club University
- Regular recognition through various company programs and incentives for trips, cash and prizes
- Company sponsored IATAN cards, providing exclusive travel consultant discounts
- Personal travel opportunities at discounted pricing
- Corporate benefits for insurance products
- Paid educational study trips
- Health coverage for medical, dental, vision
- 401(K) saving plans with company match AND Pension
- Tuition assistance
- Floating holidays and PTO for community volunteer programs
- Paid parental leave
- Wellness programs
- Employee discounts (membership, insurance, travel, entertainment, services and more!)
About the Company
- Auto Club Enterprises is the largest club within the national AAA federation.
- Nearly 17,000 employees in 24 states helping more than 18 million members.
- The strength of our organization is our employees.
- Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
- When we embrace our diversity – we win.
- National brand recognition, long-standing reputation since 1900, and constantly growing membership.
- Seeking career-minded, service-driven professionals to join our team.
- Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.
Equal Opportunity
- AAA is an Equal Opportunity Employer
- Our organization participates in E-Verify