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About the Role
The Front Office Supervisor oversees daily front office operations, including guest reception, reservations, and telephone services, ensuring a high level of guest satisfaction. This role supports the Front Office Manager and supervises the front office team to maintain established service standards and operational efficiency.
Responsibilities
- Ensure guests are greeted, checked in, and allocated rooms promptly and courteously.
- Oversee adherence to check-in procedures, ensuring accurate guest information and billing details.
- Handle guest problems or complaints in a timely manner.
- Ensure rooms are maintained to the company’s established standards.
- Maximize room occupancy while adhering to the overbooking policy.
- Maintain effective communication between reservations, front office, and other departments.
- Ensure all guest charges are accurately entered and accounts are balanced daily.
- Supervise and expedite the check-out process for departing guests.
- Ensure efficient delivery and collection of luggage to and from guest rooms.
- Oversee and maintain cleanliness and order in all front office areas.
- Conduct performance evaluations and identify training needs for front office staff.
- Act as Duty Manager when required and attend management meetings as necessary.
Requirements
- 2+ years of front office or guest services supervisory experience in a hotel or hospitality environment.
- Strong leadership and supervisory skills with the ability to manage a team effectively.
- Excellent communication and interpersonal skills to interact with guests, staff, and management.
- Proficiency in property management systems, reservations, and check-in/check-out processes.
- Ability to manage guest issues and resolve complaints in a professional and timely manner.
- Experience with scheduling, training, and staff development.
- Strong organizational skills with attention to detail to ensure smooth front office operations.
- Must be able to stand and walk for extended periods while overseeing front office operations and assisting guests.
- Must be able to lift and carry objects up to 20 lbs. occasionally.
- Flexible schedule, including availability for evenings, weekends, and holidays, to accommodate guest needs and operational requirements.
Skills
- Leadership
- Supervisory skills
- Communication skills
- Interpersonal skills
- Property management systems
- Reservations systems
- Check-in/check-out processes
- Guest issue management
- Complaint resolution
- Scheduling
- Training
- Staff development
- Organizational skills
- Attention to detail
Location
- New York, NY
Work Type
- Full-time
- Indoor role
- Onsite
Experience Level
- Supervisory
Salary/Compensations
- $26.00 / per hour
Benefits
- Medical
- Dental
- Vision
- PTO
- 401(k) matching
- Wellness support
- Life coverage
- Disability coverage
- Savings accounts
- Tuition aid
- Travel perks
- Lodging perks
About the Company
- Stonebridge is committed to equal employment opportunities.
- All Stonebridge openings are projected to close within 30 days of the original posting date.
Equal Opportunity
- We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition.
- All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination.
- Reasonable accommodations will be made for disabled team members.
- Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.