About the Role
Product Management at Capital One requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. Join the Servicing Strategy Agent Experiences and Insight Product Team, defining and building critical agent experiences that directly impact customers' lives. This role involves integrating cutting-edge technologies and human-centric designs to revolutionize customer service.
Responsibilities
- Demonstrate proficiency in human-centered product management, obsessing about customer needs to innovate product solutions.
- Deliver game-changing outcomes by focusing on leverage and execution excellence.
- Leverage technology to deliver innovative and resilient solutions.
- Identify and resolve complex problems to deliver outcomes while mitigating product risks.
- Lead cross-functional teams to solve customer problems and drive organizational alignment.
Requirements
- Bachelor's degree in any field.
- At least 5 years of Product Management experience.
- Experience translating business strategy and analysis into consumer-facing digital products.
- Capital One will not sponsor a new applicant for employment authorization for this position.
Location
- Chicago, IL
- McLean, VA
- New York, NY
- Richmond, VA
Work Type
- Full-time
Experience Level
- Director
- 5 years of Product Management experience
Education Level
- Bachelor's degree
Salary/Compensations
- Chicago, IL: $209,500 - $239,100
- McLean, VA: $230,400 - $263,000
- New York, NY: $251,400 - $286,900
- Richmond, VA: $209,500 - $239,100
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
- Eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).
About the Company
- Capital One believes its portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms society and the industry.
Equal Opportunity
- Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.
- Capital One promotes a drug-free workplace.
- Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
