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About the Role

Responsible for the daily outcome generated from the patient impact tool, managing the quality of front desk operations, and ensuring efficient patient flow. This role involves assigning workstations and breaks, evaluating workflow for productivity and quality, and implementing changes. The position also requires informing management of operational issues, resolving patient and physician problems, and training new hires.

Responsibilities

Manages the quality of day-to-day front desk operations and ensures efficient patient flow.
Assigns workstations and lunch breaks to staff.
Evaluates and ensures workflow and performance to maximize productivity and quality and minimize patient wait time.
Ensures changes/updates to workflow are implemented.
Informs management about significant personnel and operational issues.
Resolves problems related to patients and referring physicians.
Escalates to Clinical Site Manager as necessary.
Trains new hires and consistently informs staff on changes to admissions policies, procedures and practices.
Attends department meetings to discuss and evaluate best practices.
Collaborates to maintain current training manual.
May be required to perform personnel audits on site CCA’s.
Displays exemplary customer service at all times with both internal and external customers including a positive, friendly and caring attitude.
Greets patients and visitors, determines the nature of their visit and provides accurate, appropriate information.
Helps dissolve situations with irate patients on the phone or in the lobby, with good listening skills, and problem solving.
Enlists the help of Clinic Management, when necessary.

Requirements

High school diploma or equivalent and 6+ months direct experience in a radiology or other medical practice or call center, preferred.
Must demonstrate mastery in Radiology exam scheduling and medical terminology.
Ability to work independently.
Ability to work in a fast-paced, high productivity environment.

Skills

Excellent communication skills to communicate with patients, physicians, clients, coworkers, and management staff.

Location

Greater Austin, TX area

Work Type

Outpatient setting
No on-call shifts or overnights

Experience Level

6+ months direct experience in a radiology or other medical practice or call center, preferred.

Education Level

High school diploma or equivalent

Benefits

Competitive compensation and comprehensive total rewards
Health and wellness coverage options
401(k) with employer offerings
Paid time off and paid holidays
Incentive and productivity programs (where eligible)
Family planning and telehealth benefits

About the Company

Since 1954, Austin Radiological Association (ARA Diagnostic Imaging) has been a trusted leader in medical imaging across Central Texas, providing high-quality, patient-focused care through 18 state-of-the-art outpatient imaging centers and partnerships with 24 area hospitals throughout the Austin market.
As a proud practice of Radiology Partners since 2019, ARA combines trusted local care with the strength of a national radiology organization, offering advanced diagnostic technology, access to hundreds of board-certified radiologists, enhanced AI capabilities, and a commitment to innovation, quality, and convenient community-based care.
Radiology Partners, through its owned and affiliated practices, is a leading radiology practice in the U.S., serving hospitals and other healthcare facilities across the nation.
As a physician-led and physician-owned practice, we advance our bold mission by innovating across clinical value, technology, service and economics, while elevating the role of radiology and radiologists in healthcare.
Using a proven healthcare services model, Radiology Partners provides consistent, high-quality care to patients, while delivering enhanced value to the hospitals, clinics, imaging centers and referring physicians we serve.

Equal Opportunity

Radiology Partners is an equal opportunity employer. RP is committed to being an inclusive, safe and welcoming environment where everyone has equal access and equitable resources to reach their full potential.
We are united by our Mission to Transform Radiology and in turn have an important impact on the patients we serve and the healthcare system overall.
We hold that diversity is a key source of strength from which we will build a practice culture that is inclusive for all.
Our goal is to empower and engage the voice of every teammate to promote awareness, compassion and a healthy respect for differences.
Radiology Partners participates in E-verify.