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About the Role

Manage a first-of-its-kind, intermodal transit service while gaining exposure to a fast-paced tech company. This role involves building the service from the ground up, encompassing entrepreneurship, business development, and operations management.

Responsibilities

• Manage the on-site daily operations of Via’s service around Chemung County.
• Prioritize operational issues as a real-time point of contact for drivers and dispatchers, providing creative solutions for scheduling a round-the-clock team.
• Manage and mentor the on-site team of dispatchers and shift managers.
• Act as the face of the operation, developing relationships with driver partners, customers, community leaders, and local organizations.
• Liaise closely with Via senior management and external partners.
• Develop clear metrics for the team and provide visibility into results against KPIs and priorities weekly.
• Prepare reports and analyze data to improve operational processes, ensure resource allocation, and maximize efficiency and customer satisfaction.
• Ensure compliance with all relevant federal, state, local, and company policies, procedures, and regulations on service operations.
• Lead, coach, and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment.

Requirements

• Minimum of 6+ years of experience as an operations manager.
• Independent self-starter, comfortable in fast-paced environments with a high level of responsibility.
• Savvy and tactful communicator with the ability to find the right tone in every situation.
• Desire to foster a culture committed to world-class customer service.
• Detail-oriented executor, action-oriented and thrives operating autonomously.
• Exceptional leader with extensive experience leading support teams.
• Flexible and adaptable, enjoys the challenge of rapid change and making things work on the fly.
• Proven track record of managing teams (3-5 years) and developing people.
• Effective at managing multiple tasks simultaneously, with the ability to delegate, prioritize, and take responsibility.
• Problem solver, always looking for creative solutions and not accepting the status quo.
• Experience working in transit is a plus.
• Successful completion of a drug test, criminal background check, and motor vehicle records check is mandatory.

Skills

• Operations Management
• Business Development
• Entrepreneurship
• Team Leadership
• Communication
• Problem Solving
• Data Analysis
• Process Improvement
• Customer Service
• Scheduling
• Compliance Management

Location

• Chemung County

Work Type

• On-site
• Full-time

Experience Level

• 6+ years of experience
• 3-5 years of team management experience

Salary/Compensations

• $110,000-$160,000

Benefits

• Free medical plans
• 401K matching

About the Company

• Via is using technology to transform transportation around the world.
• We have huge goals, from changing a single person’s daily commute to reducing humanity’s collective environmental footprint.

Equal Opportunity

• Via is an equal opportunity employer.