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About the Role

The Clinical Secretary provides essential office administrative support within a team-based patient care environment. This role is crucial for ensuring seamless patient care by managing phone calls, scheduling appointments, processing referrals and prior authorizations, and resolving issues. The position also involves verifying insurance eligibility, collecting patient payments, and maintaining compliance for optimal reimbursement.

Responsibilities

Provide office administrative support within a multi-disciplinary, team-based patient care process.
Answer phones, schedule appointments, process referrals and prior authorizations, and resolve patient issues.
Verify insurance eligibility and collect patient payments.
Ensure compliance and maximum reimbursement.
Interpret and apply knowledge of insurance benefits to specific patient needs.
Input, classify, and manage documentation in the electronic medical record system.
Perform diverse tasks to maintain an efficient and organized office.
Actively support physicians and nurses.
Participate in department meetings and identify process improvement opportunities.
Manage a demanding workload with accuracy and professionalism.
Provide excellent customer service to patients, families, staff, providers, management, vendors, and the public.

Requirements

Demonstrates skill in administrative support within a medical office setting.
Proficient in using Electronic Medical Records (EMR), Microsoft Word, and insurer systems.
Skilled in appointment scheduling, document classification, patient outreach, and insurance verification.
Knowledgeable in Medicare Secondary Payor and HIPAA compliance.
Demonstrates a caring and concerned approach to all patients.
Exhibits a patient-centered approach to care, adhering to NCQA's Patient Centered Medical Home (PCMH) requirements.
Possesses strong time management, keyboarding, and multi-tasking skills.
Able to develop and maintain collaborative working relationships with providers, staff, and Practice Management.
Able to work independently and exhibit flexibility in decision-making and prioritizing assignments.
Exhibits leadership skills by supporting practice and system goals.
Actively guards the confidentiality of sensitive information.

Skills

Administrative support
Electronic Medical Record (EMR) usage
Microsoft Word
Insurer systems
Appointment scheduling
Document classification
Patient outreach
Insurance verification
HIPAA compliance
Time management
Keyboarding
Multi-tasking
Customer service
Medical terminology
Computer knowledge
Outlook
Microsoft Office
Insurance policy knowledge

Location

Canandaigua NY

Work Type

Full-time
Rotating shifts

Experience Level

Based on Experience

Education Level

High School Diploma or GED required
Medical Administrative certification preferred
Medical terminology required
Medical secretarial experience required
Medical background required
Strong EMR experience preferred

Salary/Compensations

$19.40 - $22.50

About the Company

Thompson Health is an EOE encouraging individuals with disabilities and veterans to apply.

Equal Opportunity

EOE encouraging individuals with disabilities and veterans to apply.