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About the Role

The Sales Floor Team Member is responsible for continuous quality checks on sales floor products, merchandising hard and soft line products, providing excellent customer service, and maintaining a clean, neat, and safe work environment. This position will also be cross-trained for duties outside of merchandising, including cash register responsibilities.

Responsibilities

• Stocks the sales floor with newly processed merchandise, fitting room go-backs, and new good items as directed.
• Completes pushing of carts within the prescribed time frame.
• Checks for quality and reports to management.
• Pulls inventory off the floor for quality and rotation.
• Continuously increases efficiency in adding and displaying merchandise on the sales floor.
• Maintains a friendly, helpful attitude toward the customer with professional service-oriented etiquette.
• Greets customers in a friendly and enthusiastic manner within 10 seconds of arrival.
• Assists customers in locating and selecting merchandise.
• Addresses customer concerns courteously and respectfully, following retail policies, and seeking supervisor assistance when necessary.
• Records sales using the cash register while properly packaging merchandise.
• Asks every customer for a round-up donation, maintaining a minimum of 25% round-up average.
• Ensures accurate payment collection.
• Maintains proper cash balance in assigned till per over/under policy.
• Maintains interior and exterior, merchandise displays, and other inventory in a neat, clean, and organized manner.
• Acts as a positive member of the team by receiving and providing ideas or concerns to coworkers and management in a timely and supportive fashion.
• Performs other duties as assigned by supervisor.

Requirements

• Must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
• Required to work nights, weekends, and holidays.
• Ability to read and understand documents such as time cards and policy manuals.
• Ability to write routine reports.
• Ability to speak effectively and communicate clearly to other employees and customers.
• Must have open and flexible availability, and be willing to work evenings and weekends.

Skills

• Customer service
• Merchandising
• Cash register operation
• Communication

Location

• Store environment

Work Type

• Full-time
• Part-time

Experience Level

• Entry Level

Education Level

• High school diploma or GED preferred
• Previous retail experience preferred

About the Company

• Goodwill of the Finger Lakes is an Equal Opportunity Employer.

Equal Opportunity

• Minority/Female/Sexual Orientation/Gender Identity or Expression/Veteran/Disability