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About the Role

The Receptionist plays a key role in the efficient operation of Flex Point Security and Flex Point Academy Headquarters. This role provides professional front-desk, administrative, and clerical support, serving as the primary point of contact for clients, students, visitors, employees, and the public. Responsibilities include managing incoming communications, supporting daily office operations, maintaining a professional reception environment, and coordinating client-facing room and space bookings and events.

Responsibilities

• Greet and assist clients, students, visitors, employees, and members of the public while maintaining a professional image.
• Answer, screen, and direct incoming calls, emails, and general inquiries to the appropriate person or department.
• Maintain a professional, organized, and welcoming reception area.
• Manage visitor arrivals, deliveries, correspondence, and front-desk records.
• Provide general administrative and clerical support to Management and office departments.
• Coordinate client-facing room and space bookings from initial inquiry through to completed bookings.
• Maintain accurate booking calendars and confirm room, space, and event requirements.
• Coordinate booked events, ensuring all required rooms, equipment, furniture, supplies, services, and other arrangements are in place.
• Liaise with internal staff, clients, vendors, and service providers to support successful events.
• Conduct pre-event checks and address or escalate issues to ensure a seamless client experience.
• Act as prime contact for troubleshooting on days events are booked.
• Assist with maintaining office supplies, shared spaces, meeting rooms, and classrooms.
• Maintain accurate records, logs, and administrative documentation.
• Handle confidential and sensitive information with integrity and discretion.
• Provide administrative and coordination support to the organization.
• Provide professional and courteous service to employees, security guards, students, clients, visitors, applicants, and members of the public.
• Maintain a professional telephone and email manner when communicating on behalf of Flex Point Security and Flex Point Academy.
• Exercise sound judgment when determining whether an inquiry can be addressed directly or should be escalated to Management or the appropriate department.
• Greet and assist students and visitors attending Flex Point Academy.
• Respond to and direct general training inquiries to the appropriate internal party/parties.
• Support classroom preparation and help maintain an organized and professional training environment.
• Assist with issuing Training Completion Numbers and certificates.
• Assist with duties in Training Coordinators absence.

Requirements

• Requires prolonged periods of sitting, regular walking and use of flights of stairs.
• Requires occasional light lifting of items weighing up to approximately 45-50 lbs.
• Requires maintaining professionalism and attentiveness when managing competing demands, including telephone calls, visitors, administrative requests, and changing operational priorities.

Skills

• Professionalism
• Customer Service
• Communication
• Organization
• Reliability & Accountability
• Confidentiality & Discretion
• Judgement & Escalation
• Teamwork

Location

• 1533 The Queensway, Etobicoke

Work Type

• In-office attendance required
• Monday-Friday 9AM-5PM

Salary/Compensations

• $21 per hour
• $20 during probationary period

Benefits

• Ongoing training
• Internal growth opportunity
• Open-door management support

About the Company

• Flex Point Security and Flex Point Academy Headquarters
• First responder led organization