Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

Product Specialists will professionally and courteously help customers with their vehicle technology questions by email, by phone and in person to ensure owners get the most out of their vehicles.

Responsibilities

• Professionally and courteously help customers with their vehicle technology questions by email, by phone and in person.
• Ensure owners get the most out of their vehicles.
• Demonstrate the features, benefits, and value of vehicles using print, digital, and in-person communication.
• Vary communication style to meet customer needs.
• Understand, keep abreast of, and comply with federal, state, and local regulations that impact business.
• Define problems, collect data, establish facts, and draw valid conclusions.
• Process data and organize it for management analysis.
• Perform basic mathematical calculations including addition, subtraction, multiplication, and division.
• Compute rate, ratio, and percent and draw and interpret bar graphs.
• Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Understand and follow work rules and procedures.
• Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Work independently and carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Interact well with others.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal and organizational skills.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Commitment to ensuring customers have a world-class car-buying experience.
• Provide an unparalleled level of expertise to help customers find the vehicle they're looking for.
• Comprehensive knowledge of available products and services.
• Connect with customers about their vehicle questions in a professional manner that reflects understanding, clarity, and accuracy.
• Understand and use MS Office Suite.
• Use CRM and lead management tools to accurately manage inquiries and update customer files.
• Computer proficiency.
• Ability to work evenings, weekends, and holidays as required.
• High School Diploma or equivalent.
• One to two years of related experience and/or training.
• Prior retail experience is required.
• Ability to lift no more than 20 pounds at a time and/or frequently lift or carry objects weighing up to 10 pounds.
• Ability to walk or stand for prolonged periods.
• Ability to push, pull, climb, stoop, kneel, reach, grasp, and walk on a regular basis.
• Ability to hear and talk.
• Ability to perform repetitive motion.
• Ability to work in both covered (showroom) and outdoor areas.
• Some positions may require a valid driver's license and a good driving record.

Skills

• Communication skills (face-to-face, phone, other means)
• MS Office Suite
• CRM and lead management tools

Location

• Mamaroneck

Work Type

• Full-time

Experience Level

• 1-2 years related experience
• Prior retail experience
• 1-3 years related experience (preferred)

Education Level

• High School Diploma or equivalent
• Associate's degree (preferred)

Benefits

• Health care options (medical, dental, and vision)
• 401k savings and retirement plan with company match

About the Company

• BMW of Mamaroneck is a Penske Automotive Group dealership.
• Penske Automotive Group (PAG) strives to create a positive and challenging workplace that promotes excellence and achievement.
• PAG aims to deliver the very best experience possible to its customers.
• PAG is a Fortune 500 company.
• PAG is consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• PAG has been named to Glassdoor's Best Places to Work.
• PAG has a values-driven culture built on integrity, professionalism, excellence, and teamwork.

Equal Opportunity

• Penske Automotive Group is an equal opportunity employer.
• Penske Automotive Group maintains a drug- and alcohol-free workplace.