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About the Role

The Night Manager is the primary contact for all physical operations within the facility during night hours, overseeing IT, Office Services, Purchasing, and meal distribution and inventory. This role collaborates with outside vendors to ensure operational efficiency and serves as the main liaison between the program/organization and hotel staff during night shifts. The Night Manager will supervise a staff of two (2) Residential Aide Supervisors.

Responsibilities

• Monitors operations throughout the program during night hours and identifies opportunities for increased productivity and reduced expenses.
• Serves as direct contact with the Senior Program Coordinator, Director of Social Services, the Director of Hotel Programs, IT/Xerox, and other managers within the organization.
• Supervises two (2) Residential Aide Supervisors during night shifts.
• Ensures that the program contract meets funding and regulatory requirements during night operations.
• Measures night staff adherence to established workflows and protocols through audits, spot checks, and performance reviews.
• Manages inventories of food and supplies.
• Provides guidance on changing policies.
• Ensures the safety, security, and integrity of all residents, guests, and the facility during night hours.
• Conducts periodic facility walk-throughs.
• Acts as primary liaison with hotel ownership during night shifts.
• Provides excellent customer service and maintains confidentiality.
• Communicates with clinical staff regarding resident behavior and care for those on the fragile list.
• Enforces the Residential Code of Conduct and/or House Rules.
• Participates in advocacy and direct actions to end homelessness and HIV/AIDS.

Requirements

• Bachelor's degree preferred, but not required.
• Minimum of three years of relevant experience in a social services setting dealing with HIV/AIDS, homelessness, mental health issues, and/or substance use.
• Willingness to work occasional overtime and offer flexibility regarding scheduling.
• Proficiency in Microsoft Office (Word, Outlook, PowerPoint, and Excel).
• Exemplary ability to manage multiple tasks using independent judgment and discretion.
• Ability to develop and maintain trusting relationships with a diverse range of stakeholders.
• Ability to work both independently and in a team accurately in a fast-paced, deadline-oriented environment.
• Ability to exercise discretion and tact in all interpersonal contacts and maintain client confidentiality.
• Strong problem-solving and conflict resolution skills.
• Good communication skills, both verbal and written, including the ability to communicate with all levels of management and various stakeholders.
• Deep understanding of harm-reduction practices.
• Must be present in the program site 100% of the time during night hours.
• Occasionally expected to de-escalate tense, even hostile, client situations.

Skills

• Spanish (strongly preferred)
• Ability to work with the homeless migrant/Single Adult population
• Microsoft Office (Word, Outlook, PowerPoint, and Excel)
• Independent judgment and discretion
• Developing and maintaining trusting relationships
• Teamwork and independent work
• Discretion and tact
• Problem solving
• Conflict resolution
• Verbal communication
• Written communication
• Harm-reduction practices

Location

• Onsite

Work Type

• Night shifts
• Full-time

Experience Level

• Minimum of three years of relevant experience

Education Level

• Bachelor's degree preferred

Salary/Compensations

• $63,300 - $66,300 yearly

Benefits

• Three comprehensive healthcare plans to choose from.
• Housing Works covers most of the healthcare plan premium.
• Staff begins accruing PTO immediately, up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

About the Company

• Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
• Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
• Services include Health Home care management, behavioral health, and syringe exchange programs.
• Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
• Fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment.
• Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone.

Equal Opportunity

• Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
• Complies with applicable state and local laws governing nondiscrimination in employment.
• Does not request prior salary information during the hiring process.