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About the Role

The Program Manager for outreach and prevention is responsible for the day-to-day coordination and oversight of outreach, HIV prevention, testing, linkage/navigation, and engagement services within the Youth & Prevention Services portfolio. This position directly oversees two contracts: the CDC-funded CON condom distribution program and the AIDS Institute COC-funded MPACT program. The role supports high-quality, culturally responsive services for young people, LGBTQ+ individuals, communities of color, and other priority populations impacted by HIV, housing instability, substance use, mental health needs, vocational needs and other social and structural determinants of health.

Responsibilities

Provide day-to-day supervision, coaching, scheduling, and support to assigned staff to ensure consistent program coverage and high-quality service delivery.
Coordinate outreach and engagement strategies, including community-based outreach, alternative venue outreach, drop-in center engagement, social media/digital engagement, presentations, and partnership-based referrals.
Oversee HIV prevention services workflows, including HIV/STI/HCV testing, PrEP education and referrals, prevention counseling, linkage to care, and follow-up navigation.
Support implementation of testing and prevention protocols, including informed consent, specimen collection, test administration, result delivery, referral documentation, and warm handoffs, in alignment with city, state, funder, and agency requirements.
Monitor participant flow, outreach outcomes, testing activity, linkage/navigation follow-up, enrollment and discharge trends, and other service indicators to support retention, quality, and contract performance.
Review documentation for accuracy, timeliness, and completeness, including assessments, navigation notes, service plans, referrals, encounter documentation, follow-up attempts, and other required records.
Coordinate with Housing Works clinical care, behavioral health, substance use treatment, Health Home/care coordination, and supportive service teams to address participant barriers and improve engagement in care.
Develop and maintain relationships with community partners, schools, providers, shelters, CBOs, LGBTQ+ youth-serving organizations, and other stakeholders to expand access to Housing Works’ services.
Support program quality assurance and continuous quality improvement activities, including chart reviews, data audits, service trend monitoring, corrective action follow-up, and preparation for internal or funder reviews.
Participate in contract deliverable tracking, work plan implementation, funder reporting preparation, and program planning in collaboration with YPS and Prevention and Care leadership.
Ensure staff are trained and current on program protocols, confidentiality expectations, required documentation, service excellence standards, and participant-centered engagement practices.
Identify service gaps, workflow issues, staffing needs, and participant barriers, and elevate recommendations to YPS leadership with proposed next steps.
Represent YPS at internal meetings, community events, outreach activities, coalition meetings, and presentations as assigned.
Perform other duties that support programmatic goals and participant care as assigned.
Participate in Housing Works-supported advocacy, community engagement, and outreach events as needed.
Support onboarding, orientation, and training for new staff, interns, volunteers, and peers as assigned.
Maintain flexibility to work occasional evenings and weekends based on outreach, community event, and program coverage needs.

Requirements

Bilingual English/Spanish skills preferred
Bachelor’s degree in public health, health education, human services, social work, psychology, sociology, or a related field required; Master’s degree preferred.

Education Level

Bachelor’s degree in public health, health education, human services, social work, psychology, sociology, or a related field required
Master’s degree preferred

Salary/Compensations

$65,000 - $70,000 yearly commensurate with experience

Benefits

Three comprehensive healthcare plans to choose from
Housing Works covers most of the healthcare plan cost
Staff begins accruing PTO immediately
Up to 30 days of PTO earned in the first year
Educational benefit available for tuition loan reimbursement, tuition costs, and text books

About the Company

Housing Works was founded in 1990 with a long-term commitment to AIDS advocacy.
Established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program.
Other services include Health Home care management, behavioral health, and syringe exchange programs.
Operates 10 high-end thrift shops in Manhattan and Brooklyn and a Bookstore Cafe in Soho.
Fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.

Equal Opportunity

Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
Complies with applicable state and local laws governing nondiscrimination in employment.
Does not request prior salary information during the hiring process.