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About the Role

This role helps create appointments for the loyalty team and handles lease finance and cash portfolios.

Responsibilities

• Create preliminary estimates and submit warranty claims for dealership approval
• Assist with scheduling customer’s vehicles in for repair and collect payment upon delivery
• Check in collision vehicles by taking intake photos and creating a work order
• Support customer calls pertaining to repair status, insurance details and car rental inquiries
• Proactively educate customers on the insurance and repair process to enhance the customer experience
• Update customer information in the management system as required
• Provide continuous repair updates to customers during the repair process
• Assist with resolving customer issues as they arise in a professional and timely manner

Requirements

• College diploma or two years’ relevant experience
• Experience in an automotive BDC environment is preferred
• Proficient with Microsoft Office/Outlook, Mitchell Connect and Audatex
• Exceptional customer service and problem-solving skills
• Previous experience working within a body shop or auto claims
• Able to work independently as well as part of a team
• Excellent verbal and written communication skills

Skills

• Microsoft Office/Outlook
• Mitchell Connect
• Audatex
• Customer service
• Problem-solving
• Communication

Location

• London, ON

Work Type

• Full Time
• Immediate Hire
• Onsite

Experience Level

• Two years’ relevant experience

Education Level

• College diploma

Benefits

• Competitive Compensation and Benefits Package
• Employee Vehicle Purchase & Service Plans
• Employee and Family Assistance Programs
• Company-wide appreciation events and contests throughout the calendar year
• Professional development and the opportunity to grow your career

About the Company

• ACX Burwell is proud to be part of the AutoCanada dealership network.
• AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US.
• We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.
• We find opportunities to reward high-performers regularly and are looking for managers that empower and motivate their teams to do their very best.
• We want someone whose values align with our own and can support our people-driven culture of learning and continuous development.
• Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

Equal Opportunity

• We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members.
• As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.
• Our commitment extends to reaching out to individuals from various backgrounds and identities.
• We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities.
• AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities.
• If you need accommodation during the recruitment process, please inform your recruiter.