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About the Role

We’re looking for a Digital Adoption Specialist (DAS) to join our Golf - Digital Services team, supporting our Digital Marketing Services (DMS) product for golf operators. This is a high-impact role at the intersection of marketing strategy, client consultation, and account management, where you’ll act as a trusted advisor to a portfolio of golf courses, helping them plan, execute, and optimize marketing campaigns that drive real business results. You’ll blend creativity with data, campaign execution with strategic thinking, and relationship-building with a sharp understanding of digital tools. If you are passionate about marketing, solving problems, educating on product use, building lasting relationships, and helping customers succeed, this role is designed for you.

Responsibilities

Proactively plan, submit, and manage seasonal and recurring marketing campaigns for your portfolio of golf courses.
Align campaign strategies with the golf course’s business goals, seasonal trends, and past performance.
Build and launch campaigns directly in our internal marketing platforms, following established processes, templates, and QA standards.
Ensure smooth handoff to our marketing production team with clear briefs and timely approvals to avoid launch delays.
Troubleshoot campaign challenges, escalate complex issues, and propose optimization strategies when needed.
Lead regular planning calls and check-ins to review performance, collect feedback, and propose the next campaigns.
Ensure customers understand the impact of their campaigns using reporting dashboards and analytics tools.
Reduce customer dependency by educating them on best practices, workflows, and key tools across the Lightspeed Golf ecosystem.
Collaborate with Account Managers to support at-risk customers and prevent churn with proactive retention strategies.
Monitor and evaluate campaign success against performance benchmarks such as CTR, engagement, and conversions.
Summarize campaign insights and next steps in post-call reports and follow-up emails.
Maintain accurate documentation in ClickUp, ensuring campaign timelines, customer sentiment, and key touchpoints are captured.
Partner with internal teams (Product, Support, Digital Services) to resolve escalations and improve service delivery.
Surface market insights, campaign trends, and product feedback to the broader team to drive improvements.

Requirements

Experience in a customer-facing or client success role
Strong interest in marketing, advertising, or the golf industry
Ability to lead structured client conversations around strategy, campaign goals, and performance
Analytical mindset with the ability to interpret data and generate insights
Comfortable using marketing platforms, dashboards, or analytics tools
Excellent written and verbal communication
Organized and able to manage multiple accounts, deadlines, and follow-ups independently
Fluency in English as a working language is required for this position

Skills

Marketing strategy
Client consultation
Account management
Campaign execution
Data analysis
Relationship building
Digital tools
Problem-solving
Product education
Reporting
ClickUp
HubSpot
Meta Ads
Google Ads

Location

Montreal
Toronto

Work Type

Flexible work environment
Remote work policies

Experience Level

Customer-facing or client success experience
Previous experience in a marketing or customer engagement role within the software or tech industry (preferred)
Knowledge of or experience in the golf industry (preferred)
Understanding of the sales cycle and customer journey in a SaaS environment (preferred)

Salary/Compensations

$60,000 TO $80,000 CAD

Benefits

Flexible paid time off
Remote work policies
Equity options
Contributions to your pension plan
Training opportunities
Health and wellness credit
Time off to volunteer
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program
Enhanced parental leave
Medical insurance
Dental insurance
Wellness insurance
Life insurance
Disability insurance
RRSP plan and match
Paid parental leave top-up

About the Company

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that.
We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.
Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Equal Opportunity

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace.
Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.