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About the Role

Under general direction, provides administrative support and assists with all aspects and activities related to the department's Third Party Surrogacy Program.

Responsibilities

• Manages coordination of Intended Parent and Gestational Surrogacy patient care and patient education for the Third Party Program (TPP).
• Coordinates care including preliminary testing and screening, and scheduling consultations for Third Party patients (Intended Parents and Gestational Carriers).
• Serves as primary liaison between IPs, GCs, their partners, Surrogacy Agencies, Surrogacy Attorneys, and related departments (labs, billing).
• Maintains compliance with policies and procedures for Third Party Reproduction, including federal, state, and institutional regulations.
• Assists with compliance and program-wide audits, ensuring HIPAA and billing compliance.
• Works closely with other TPP coordinators to triage TPP patients and assist with screening and care coordination.
• Attends weekly Third Party Program meetings and provides cross-coverage for other Third Party Coordinators.
• Collaborates with key managers to optimize patient experience and troubleshoot problem areas.
• Identifies opportunities and makes recommendations to improve TPP operations.
• Educates patients starting reproductive treatments to create embryos for use in a gestational carrier.
• Serves as liaison between CRM, IPs, and sperm banks to ensure proper acquisition of frozen, tested sperm and appropriate testing/screening of oocyte providers.
• Educates and coordinates Intended Parents using their own gametes (egg or sperm) or directed donors regarding regulatory and program requirements.
• Coordinates care for directed sperm donors by scheduling appointments and ensuring complete documentation.
• Refers directed egg donors to the Donor Egg Coordinator.
• Counsels recipients of directed sperm donation regarding regulatory and program requirements.
• Coordinates care for recipients of directed sperm donors by scheduling appointments and ensuring complete documentation.
• Contributes to the development of the directed sperm donation program.
• Counsels patients intending to use a gestational carrier in the future regarding regulatory and program requirements.
• Coordinates care by scheduling appointments and ensuring documentation is complete for future gestational carrier use.

Requirements

• Approximately 3 years of related experience.
• Demonstrated organizational skills and ability to pay close attention to detail.
• Excellent communication skills (both verbal and written).
• Ability to handle confidential and sensitive issues.

Skills

• Organizational skills
• Attention to detail
• Communication skills (verbal and written)
• Handling confidential and sensitive issues

Location

• Upper East Side

Work Type

• Full-time

Experience Level

• 3 years of related experience

Education Level

• High School Diploma

Salary/Compensations

• $37.86 - $43.19

About the Company

• Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.”
• Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
• We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
• Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
• We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.

Equal Opportunity

• No person shall be denied employment on the basis of any legally protected status or be subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.