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About the Role

Under direct supervision, provides secretarial, patient care coordination and related administrative support for one or more providers.

Responsibilities

• Schedules, confirms, re-schedules and cancels appointments for both new and existing patients using the scheduling application.
• Fields telephone inquiries from patients and referring physician offices, takes messages, and/or triages calls to appropriate staff.
• Escalates more complex issues to senior staff, clinical team members, and/or department managers for resolution.
• Ensures patient charts and registration face sheets are available and prepared for visit.
• Schedules follow-up procedures, radiology, and diagnostic tests.
• Maintains physicians’ administrative (research and academic) and clinical/surgical schedules.
• Processes medical record requests for provider(s), according to institutional and compliance standards.
• Obtains, reviews, and updates patient demographic and insurance information within the practice management billing system.
• Verifies patient insurance eligibility and obtains necessary pre-authorization numbers, if required, prior to appointment date.
• Facilitates the communication and collection of any fees due from patient.
• Responsible for front-end revenue cycle processes, which may include check-in/check-out of patients and collection/reconciliation of time-of-service payments.
• Ensures that patients provide any pre-visit documentation, pre-certifications or authorizations for medical services as needed, and/or a referral, if required.
• Initiates and prepares written correspondence as needed and based on functional needs.
• May be responsible for chaperone duties during patient exams as needed.

Requirements

• High school diploma or GED
• Approximately 1 or more years of experience succeeding in a customer/patient service role over telephone and in-person

Skills

• Previous experience using computerized appointment scheduling systems (EPIC preferred) and/or electronic Medical Record (eMR) system (ideally EPIC-Care).
• Knowledge of CPT, ICD-9, and ICD-10 coding.
• Working knowledge of third party payor reimbursement - Medicare, Medicaid, Managed Care and commercial insurance.

Location

• Upper East Side

Work Type

• Non-Exempt

Experience Level

• 1 or more years

Education Level

• High school diploma or GED

Salary/Compensations

• $25.22 - $28.02

About the Company

• Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of “any person, any study.”

Equal Opportunity

• No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual’s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.
• Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds.
• We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply.
• Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act.
• We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.