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About the Role

Oversee the strategy, implementation, and optimization of HR technology solutions to support organizational goals and enhance the employee experience.

Responsibilities

• Manage day-to-day human resources activities, supporting your team to deliver quality outcomes.
• Act as escalation point for complex Workday L2/L3 cases across HCM, Recruiting, Compensation, Absence and Integrations.
• Manage direct escalations from Tier 1 analysts and HR/TA stakeholders on urgent or sensitive cases.
• Provide decisioning and risk management for high-impact issues affecting hiring, pay or executive populations.
• Oversee HRIS backlog prioritisation and recurring refinement forums.
• Ensure documentation and governance controls are in place.
• Provide day-to-day leadership and support to the functional HRIS team across HCM, Recruiting, Compensation and Absence.
• Act as first point of contact for complex functional or technical queries where analysts require confirmation or direction.
• Support the team in assessing requirements, options and impacts before configuration changes are made.
• Guide next steps on configuration for Change Requests (CRs) and project work, including tenant strategy (sandbox vs preview vs production).
• Help shape and validate configuration approaches to ensure they align to global design, governance standards and downstream impacts.
• Remove blockers by advising on sequencing, dependencies, testing approach and stakeholder alignment.
• Coordinate SOW preparation, internal approvals and VP signature routing via DocuSign.
• Liaise with Procurement and Legal to ensure commercial and contractual compliance.
• Maintain oversight of active AMS and project SOWs.
• Perform release impact assessment.
• Manage change gating/evidence.
• Coordinate deployment.
• Oversee post-release stabilization.
• Responsible for BAU delivery (e.g. performance review, compensation cycles and benefit enrollment events).
• Conduct Workday security/data reviews & access governance.
• Work with cross-functional teams to ensure all security related requirements are fully analysed and appropriate checks and balances applied.
• Facilitate weekly team and quarterly SLT governance forums.

Requirements

• Solid human resources experience, with the ability to manage competing priorities and develop your team.
• Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience.
• Extensive experience in HR technology management, including implementation and oversight of major HR platforms e.g., Workday, SAP, Oracle.
• Strong strategic thinking skills with a proven ability to align technology with business goals.
• Excellent communication and leadership abilities, with experience managing teams and cross-functional projects.
• A commitment to continuous improvement, innovation, and delivering a high-quality employee experience through technology.
• Willingness to travel as required (approximately 5%).
• Must have the legal right to work in the country where the role is based.

Skills

• Workday HRIS Operations & Governance
• Workday Integrations
• HCM
• Recruiting
• Compensation
• Absence
• HR technology management
• Strategic thinking
• Communication
• Leadership
• Team management
• Cross-functional project management
• Continuous improvement
• Innovation
• DocuSign

Location

• Dublin
• Remote (UK)

Work Type

• Office with Flex
• Remote

Experience Level

• Lead

Education Level

• Bachelor's degree in information systems, human resources, business administration, or a related field, or equivalent experience.

Benefits

• Competitive base salary and performance related incentives
• Health and wellbeing programmes including medical, dental, and vision coverage where applicable
• Retirement and pension plans
• Life assurance and disability coverage
• Employee assistance programmes and wellbeing resources
• Learning and development opportunities through structured training and career pathways

About the Company

• ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
• As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.

Equal Opportunity

• ICON is an equal opportunity employer.
• We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
• If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.