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About the Role
This is an exciting opportunity to help grow our Toronto office and be part of a high-energy environment within a rapidly growing company with global ambitions. If you’re looking to make a meaningful impact on an important part of the business, we invite you to join our team.
Responsibilities
- Provide exceptional customer service to Turo Hosts and Guests
- Investigate and process auto claims filed by Hosts and Guests
- Assist Turo members in the self-resolution process
- Coordinate claims processing with Turo’s third-party administrator
- Collect any amounts due from Guests
- Maintain accurate and complete claim documentation
- Contribute to continuous improvement of claims handling processes
- Support Turo’s goal of being a leader in customer service and cost management
Requirements
- Must reside in Toronto, Ontario
- BA/BS or equivalent experience
- Exceptional interpersonal and communication skills
- Strong conflict resolution and de-escalation skills
- Ability to work in a fast-paced environment and adapt to change
- Excellent follow-through and attention to detail with minimal supervision
- Strong team player with a positive attitude, high energy, integrity, and strong work ethic
- Commitment to responsiveness and availability
- Experience balancing solutions across multiple stakeholders in a two-sided marketplace environment, including Hosts, Guests, third parties, and internal teams
Skills
- Bilingual fluency in French and English
- 1+ year of auto claims handling experience preferred
- Strong customer service experience
- Demonstrated interest in automotive
- Proficiency with CRM systems, Google Workspace, Microsoft Office, and claims management systems
Location
- Toronto, Ontario
Work Type
- Hybrid
Experience Level
- Entry-level candidates encouraged to apply
Education Level
- BA/BS or equivalent experience
Salary/Compensations
- $58,000-$68,000 annually
Benefits
- Competitive salary, equity, benefits, and perks for all full-time employees
- Employer-paid medical, dental, and vision insurance (Country specific)
- Retirement employer match
- Learning & Development stipend to invest in your professional development
- Turo host matching program
- Turo travel credit
- Cell phone and internet stipend
- Paid time off to relax and recharge
- Paid holidays, volunteer time off, and parental leave
- In-office lunch, office snacks, and fun activities for in-office employees
About the Company
- Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France.
- Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.
- Read more about the Turo culture according to Turo CEO, Andre Haddad.
Equal Opportunity
- Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program.
- Women, minorities, individuals with disabilities and protected veterans are encouraged to apply.
- We welcome people of different backgrounds, experiences, abilities and perspectives.
- Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.
- We welcome candidates with physical, mental, and/or neurological disabilities.
- If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.