About the Role
This role provides guest services and support for Eatery '73 Restaurant on the ACC Highland Campus.
Responsibilities
- Greeting guests, taking accurate food & beverage orders, and seating guests
- Presenting menus to guests and informing them of specials
- Listening attentively to guests to ensure accurate orders/modifications for food and beverage requests
- Managing reservations and wait list
- Rotating dining room seating so that servers are sat in cycles from section to section
- Ascertaining guests' dining needs
- Responding to guest inquiries and requests in a friendly and efficient manner
- Performing opening and closing duties
- Handling phone calls and customer queries about the restaurant and menu
- Assisting various restaurant staff when necessary
- Taking call-in/to go orders in an efficient and accurate manner
- Operating the POS system and handling transactions accurately
- Adhering to all relevant health department rules/regulations and customer service guidelines
Requirements
- Must maintain a positive, energetic & alert demeanor and show a sense of urgency in all hospitality/customer service
- Professional communication skills between the applicant, guests, and co-workers are a must
- Must project a well-groomed and professional appearance in accordance with ACC Culinary department standards
- Must be able to provide references from past employers
- Must agree to an ACC background check
- Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment.
Skills
- Prior culinary/hospitality experience in restaurants or lodging FOH capacity
- Prior experience with TOAST POS systems is a plus
Location
- ACC Highland Campus
Work Type
- Hourly
- Up to 19 hrs per week
Experience Level
- Minimum of 1 year prior culinary/hospitality experience
Salary/Compensations
- $23.00/hr
About the Company
- Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester.
- We embrace our identity as a community college, as reflected in our mission statement.
- We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
- As a community college committed to our mission, we seek to recruit and retain a workforce that values intellectual curiosity and innovative teaching, is attracted by the college's mission to promote equitable access to educational opportunities, cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities, is focused on student academic achievement and postgraduate outcomes, welcomes difference and models respectful interaction with others, and engages with the community both within and outside of ACC.
Equal Opportunity
- As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
- Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.
- Reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
